ICT Support Technician

Peta Ltd; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Job summary

PETA Ltd seeks an ICT Support Technician to maintain IT systems and support users at their sites. The ideal candidate will demonstrate problem-solving skills, a passion for customer service, and effective communication abilities, all crucial for maintaining smooth operations in a dynamic environment.

Benefits

Competitive salary

34 Days annual leave

Attractive pension with employer contributions

Free onsite parking

Salary sacrifice scheme

World-class training and personal development

Qualifications

• Passion for customer service and IT.
• Experience in a helpdesk or user support role.
• Great communication skills and a logical approach.

Responsibilities

• Support users and systems at Conference Centre and Engineering Training Centre.
• Handle proactive maintenance and reactive troubleshooting.
• Document system changes and configure new hardware.

Skills

Problem solving

Communication

Customer service

Tools

Microsoft Windows

Microsoft Office

Job description

About The Role

PETA Ltd are looking for an exceptional ICT Support Technician to join our team

• Do you want to develop a career in IT?
• Are you passionate about technology?
• Do you enjoy helping others?

Then this position is ideal for you!

We're looking for a customer-focused ICT Support Technician to keep our IT systems running smoothly. You'll support users and systems at our Conference Centre in Cosham and our Engineering Training Centre in Havant. You’ll be handling both proactive maintenance and reactive troubleshooting to hardware and software, as well as escalating issues to external partners as needed.

You'll report to the Head of ICT and take care of company servers, software, and security systems. Plus, you'll handle purchasing, installing, and configuring new hardware, as well as documenting system changes.

You should be good at diagnosing and fixing issues, and able to work independently. Your methodical problem-solving, task prioritization, and calm approach will add value. You'll also support visitors at our centres, so a flexible and positive attitude is essential.

You should have great interpersonal skills and be confident talking to people both on the phone and face-to-face. A strong interest and enthusiasm for all things IT is essential.

If you're passionate about IT and wish to be part of a company that makes a difference to people through professional, high-quality learning and development then we would love to hear from you.

Essential Skills

To be considered for the ICT Support Technician role, you will require a passion for customer service combined with great communication skills. Our ideal candidate would have experience in a helpdesk or user support role. You will also require the following skills and qualifications:

• Logical approach to problem solving
• Ability to work both independently and as part of a team
• Ability to work under pressure and to tight deadlines
• Knowledge of Microsoft Windows and Office applications
• Experience of working in a customer facing role
• Full Driving License and own transport

Desirable Skills

• Experience of providing technical support to users
• Experience of troubleshooting IT issues
• Experience of working in a helpdesk or 1^st line support role
• Certifications e.g. Microsoft, Cisco, ITIL, CompTIA
• Networking knowledge including Switches, Wireless, VLANs, Firewalls
• Knowledge of, Hyper-V, Azure, Intune, Veeam, Sophos, Office 365, Power Apps
• Experience installing and configuring projects, interactive TVs, amplifiers

About Us

Working for PETA

We believe in empowering our staff to be the very best. This is reflected in our commitment to providing ongoing training and support throughout your career with us.

You will be offered a great package which includes:

• Competitive salary
• 34 Days annual leave (including 8 public holidays)
• Attractive pension with employer contributions
• Free onsite parking
• Salary sacrifice scheme
• World-class training and personal development

PETA have been rated Good by Ofsted in March 2023 and have a great foundation to continue to elevate the standard of training provided in the Solent region. PETA have over 50 years’ experience of delivering corporate and apprenticeship training, it is now time for us to look to the future and take our business to the next level.

Our commitment to safeguarding our learners is paramount. Safeguarding is everyone’s responsibility, and we are looking for staff who share this belief. To ensure a safe learning environment, this role is subject to an enhanced DBS check. Successful applicants will be required to comply with keeping children safe in education.

If you are ready to make a significant impact on the future of engineering talent and contribute to the success of our apprentices, we want to hear from you. Click APPLY below to start your journey with PETA as an IT Support Technician.