Technical Support Engineer

Applause IT; Birmingham; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading global support centre is seeking a Technical Support Engineer to provide post-sales IT support to customers. The role includes assisting with software installations, resolving incidents, and testing software fixes. With flexible remote work options and benefits like private healthcare and generous leave, this is an excellent opportunity for tech-savvy problem solvers.

Benefits

Private Healthcare

Group Life Insurance

25 Days Leave + Bank Holidays

Product Training provided

Qualifications

• Experience in IT support or a similar role.
• Strong problem-solving skills.
• Excellent communication abilities.

Responsibilities

• Provide IT-related post-sales support.
• Assist with software installations.
• Resolve support incidents and license issues.

Skills

Problem Solving

Communication

IT Support Experience

Hardware Troubleshooting

Software Troubleshooting

Job description

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Location: Remote (with 2 days/month in Farringdon, London)
Salary: £30,000 - £35,000 + Private Healthcare, Group Life Insurance, 25 Days Leave + Bank Holidays

We are hiring for a Technical Support Engineer for an innovative and global support centre. This role involves providing IT-related post-sales support and analysing customers' needs to recommend effective IT and business solutions.

As a Technical Support Engineer , you will assist with software installations, respond to customer calls and emails, and resolve support incidents. Your tasks will also include resolving license/serial number issues, analysing hardware and software applications, and reporting bugs to the development team. Testing bug fixes and pre-release software versions and providing feedback as per current procedures are also part of your responsibilities.

Key Responsibilities:

• Provide IT-related post-sales support.
• Analyse customer needs and recommend IT/business solutions.
• Assist with software installations.
• Respond to customer calls and emails.
• Resolve support incidents and license issues.
• Analyse hardware/software to determine and resolve issues.
• Report bugs and test fixes/pre-release software.

Required Skills:

• Experience in IT support or a similar role.
• Strong problem-solving skills.
• Excellent communication abilities.
• Knowledge of hardware and software troubleshooting.
• Group Life Insurance.
• 25 Days Leave + Bank Holidays.
• Product Training provided.
• Flexible work from home with 2 days/month in Farringdon, London.

If you are interested in this opportunity, Click Apply Now to join a global support centre committed to delivering top-notch IT solutions.