ICT Support Officer

Staffordshire Local Enterprise Partnership; Stafford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an ICT Support Officer where you will provide first and second-line support to customers across Staffordshire. This role requires excellent technical knowledge and communication skills. Enjoy a hybrid working model after initial training, contributing to a supportive and community-focused environment.

Qualifications

• Excellent technical ICT knowledge, including PC hardware and software.
• Experience working in a support environment is essential.

Responsibilities

• Taking calls from customers throughout Staffordshire.
• Resolving issues at first line and providing excellent customer service.

Skills

Customer Service

Problem Solving

Communication

Tools

Office 365

Active Directory

Azure Active Directory

Job description

Are you customer service focused, a problem solver, and someone who enjoys working in a fast-paced environment?

We are looking for a dynamic individual to join our team of skilled ICT Support Officers.

The ICT Service Desk provides technical support, advice, and information on a wide range of hardware and applications. It is the single point of contact for all customer ICT requests, problems, and issues.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for providing first and second-line support, ensuring efficient problem resolution, advice, and support for customers dealing with user applications and laptops, including peripheral devices. You will use corporate standards, best practices, and established industrial standards to achieve the unit's objectives.

The post, after an initial 2-week in-office training period, adopts a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary equipment, but you must have a stable internet connection at home.

The post is a 6-month fixed-term contract.

Main Responsibilities

As an ICT Support Officer, you will be:

• Taking calls from SCC customers throughout Staffordshire and beyond
• Thinking on your feet and resolving issues at first line
• Providing excellent customer service at all times

The Ideal Candidate

We are looking for you to have:

• Excellent technical ICT knowledge, including PC hardware, mobiles, tablets, and a wide range of software such as Operating Systems, Office 365, Active Directory, and Azure Active Directory
• Exceptional communication and customer care skills
• Experience working in a support environment is essential

Interviews will be held during the week commencing 2 June 2025.

Our Recruitment Process: We anonymize applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practices, and they sit at the heart of our People Strategy.

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious, and our sights are set on a better future.

We look forward and race ahead — that goes for your career too.

We recognize that our employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance.

As an authority, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organization, a Disability Confident employer, a Gold Award Armed Forces employer, and committed to supporting care leavers. We offer a guaranteed interview as long as your application meets the minimum criteria for the post.

• Job Category: Information Technology and Digital
• Business Unit: ICT