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ICT Support Officer

In Technology Group

Royal Leamington Spa

On-site

GBP 29,000 - 35,000

Full time

30+ days ago

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An expanding solicitor firm is seeking an IT Support Engineer to join their dynamic team in Leamington Spa. This role offers a fantastic opportunity to provide essential internal support, ensuring staff have the necessary tools and services for optimal efficiency. You will be responsible for resolving issues promptly, training new starters, and managing various IT systems, including servers and network infrastructure. If you have a passion for IT support and a desire to grow within a collaborative environment, this position is perfect for you.

3+ years in a Service Desk/Helpdesk environment.
Proficient in Microsoft Office/Office 365 and troubleshooting skills.

Provide first and second line support to all staff.
Assist with management of servers, desktops, and network infrastructure.

Service Desk/Helpdesk experience

Microsoft Office/Office 365

Troubleshooting hardware/software issues

Basic networking protocols (DBS/DHCP, TCP/IP)

Virtualisation (VMWare/Hyper-V)

PowerShell

Role: IT Support Engineer
Salary: Up to 35,000 (DOE)
Location: Leamington Spa (Onsite)
Industry: Solicitors

I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees.

Key Responsibilities:

To act as the first and second line of support to all staff
To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently
To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate
To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters
To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
Network administration/troubleshooting
Communicating effectively with end users, both on site and working remotely
Liaising with third party support teams/consultants

Experience: