ICT Support Officer

We Manage Jobs(WMJobs); Stafford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an ICT Support Officer at Staffordshire County Council, providing first and second-line support for a range of ICT issues. This role offers a hybrid working model after initial training, allowing you to balance office and home work effectively. Ideal candidates will possess excellent technical knowledge and exceptional communication skills. Apply now to be part of a forward-thinking organization that values its employees.

Qualifications

• Excellent technical ICT knowledge, including PC hardware and software.
• Experience of working in a support environment is essential.

Responsibilities

• Providing first and second-line support for ICT issues.
• Taking calls from customers throughout Staffordshire.

Skills

Customer Service

Problem Solving

Communication

Tools

Office 365

Active Directory

Azure Active Directory

Job description

Are you customer service focused, a problem solver, and someone who enjoys working in a fast-paced environment?

We are looking for a dynamic individual to join our team of skilled ICT Support Officers. The ICT Service Desk provides technical support, advice, and information on a wide range of hardware and applications and is the single point of contact for all customer ICT requests, problems, and issues.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of first and second-line support, providing efficient problem resolution, advice, and support for customers dealing with user applications and laptops, including associated peripheral devices. You will make use of corporate standards, best practices, and established industrial standards to achieve the objectives of the unit.

The post, after an initial 2-week in-office training period, follows a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary kit, but you must have a stable internet connection at home. The post is a 6-month fixed-term contract.

Main Responsibilities

1. Taking calls from SCC customers throughout Staffordshire and beyond.
2. Thinking on your feet and solving issues at first line.
3. Developing our self-service customer portal.
4. Providing excellent customer service at all times.

The Ideal Candidate

We are looking for you to have:

• Excellent technical ICT knowledge, including PC hardware, mobiles, tablets, and a wide range of software such as Operating Systems, Office 365, Active Directory, and Azure Active Directory.
• Exceptional communication and customer care skills.
• Experience of working in a support environment is essential.

For an informal discussion, please contact Helen Crook, Team Leader, ICT Service Desk at [e-mail].

We're happy to talk about flexible working options.

Interviews will be held during the week commencing 2 June 2025.

Our Recruitment Process: We anonymize applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values: The core of who we are as an organization. Our values were created and shaped by colleague feedback and national best practices, and they sit at the heart of our People Strategy. We foster a sense of community spirit that brings our people together, creating a feeling of belonging. We are ambitious, aiming for a better future, and we look forward and race ahead — that applies to your career too.

Our benefits: We recognize our employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance. In addition to your salary, you will have access to Our rewards and benefits - Careers at Staffordshire.

Our recruitment process: As an authority, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Staffordshire County Council is an equal opportunities organization, a Disability Confident employer, a Gold Award Armed Forces employer, and supports care leavers. We offer a guaranteed interview if your application meets the minimum criteria for the post.