ICT Support Officer

TN United Kingdom; Royal Leamington Spa; On-site; GBP 29,000 - 35,000; Full time

Job summary

An expanding solicitor firm is seeking a dedicated IT Support Engineer to join their team in Royal Leamington Spa. This role involves providing essential internal support to employees, ensuring they have the necessary tools and services to work effectively. You will be responsible for troubleshooting hardware and software issues, managing network infrastructure, and delivering training to staff. Join a dynamic team where your contributions will directly enhance the efficiency of operations and support the growth of the IT department. If you are passionate about IT and enjoy helping others, this position is perfect for you.

Qualifications

• 3 years' experience in a Service Desk/Helpdesk environment.
• Proficient in troubleshooting hardware/software issues.

Responsibilities

• Provide first and second line support to all staff.
• Assist with management of servers, desktops, and network infrastructure.

Skills

IT Support

Troubleshooting

Microsoft Office/Office 365

Networking Protocols

Job description

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EU work permit required:

Yes

Job Reference:

0d260003ae74

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Role: IT Support Engineer
Salary: Up to £35,000 (DOE)
Location: Leamington Spa (Onsite)
Industry: Solicitors

I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees.

Key Responsibilities:

• Act as the first and second line of support to all staff.
• Assist staff in their day-to-day operations, ensuring that required tools and services are available to them to work effectively and efficiently.
• Resolve issues in an efficient and timely manner and escalate, including to third party providers, where appropriate.
• Provide training to staff that will enable them to achieve their full potential, including induction training for all new starters.
• Assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required.
• Develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software, or services.
• Resolve hardware issues with Desktops, Laptops, Peripherals, and Printers to minimize disruption to end users.
• Network administration/troubleshooting.
• Communicate effectively with end users, both on site and working remotely.
• Liaise with third party support teams/consultants.

Experience:

• 3 years' experience in a Service Desk/Helpdesk environment.
• Microsoft Office/Office 365 experience.
• Troubleshooting of hardware/software issues.
• Basic networking protocols - DBS/DHCP, TCP/IP.