ICT Support Apprentice: Path to Tech Op C & SVQ3

ABERDEENSHIRE COUNCIL; Stonehaven; On-site; GBP 22,000 - 30,000; Full time

Job summary

Aberdeenshire Council is seeking an ICT Support Technician to provide customer-focused first and second line support for ICT systems across the council, covering desktop software and hardware, systems and applications software, server and client operating systems, data and voice communications, networking and ICT security.

The post operates on a rota from 07:30 to 18:00 Monday to Thursday and 07:30 to 17:00 Friday.

Qualifications

• Willing to study for IT SVQ Level 3 and progress to Tech Op C grade.
• PVG Scheme or willingness to undergo PVG Scheme update checks.
• Minimum one reference from current or most recent employer or equivalent.

Responsibilities

• Provide first and second line ICT support for desktop software/hardware, systems and applications.
• Support server and client operating systems, data and voice communications, networking and ICT security.
• Ensure ICT Service Operations deliver against SLAs and local policies; contribute to continuous improvement.

Skills

ICT support

customer service

desktop & hardware

server OS

networking

Education

SVQ Level 3 IT

Job description

Aberdeenshire Council is seeking an ICT Support Technician to provide customer-focused first and second line support for ICT systems across the council, covering desktop software and hardware, systems and applications software, server and client operating systems, data and voice communications, networking and ICT security.

The post operates on a rota from 07:30 to 18:00 Monday to Thursday and 07:30 to 17:00 Friday.