Apprentice ICT Support with Azure Cloud Training

WMJobs

Stafford

On-site

GBP 15,000 - 19,000

Full time

27 hours ago

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Job summary

Staffordshire County Council is offering an ICT Service Desk role to support staff and partners in accessing services with modern technology. The role involves 1st line issue resolution and collaboration with ICT Support Officers, with an apprenticeship pathway to Microsoft Azure Cloud Support Specialist (Level 3) through QA Limited.

The position starts on-site full-time for four weeks, then hybrid working can be discussed with the line manager. A basic DBS check is required.

Qualifications

Maths & English GCSE at Grade 4+ (or equivalent).
Hasn’t obtained a similar qualification at a similar level already.
Willing to work towards completion of Microsoft Azure Cloud Support Specialist (Level 3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship.
Experience of supporting customers/clients with a range of needs.
Cyber Security awareness.
Some experience using Windows, Outlook, Microsoft Office.
Commitment to making continuous improvements.

Responsibilities

Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
Thinking on your feet and solving issues first line.
Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!