IT Helpdesk Analyst Apprentice

QA Limited; Aberdeen City; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Nationally recognised qualification

Dedicated mentor

Job summary

Aberdein Considine is offering an IT Helpdesk Apprentice opportunity in Scotland. You will provide first-line IT support, diagnose issues, and assist with maintaining systems and documentation. The role emphasizes collaboration, service standards, and ongoing learning to grow your IT capabilities.

The apprenticeship leads to a nationally recognised qualification at SCQF Level 8, with dedicated mentor support and clear progression pathways into permanent roles upon successful completion.

Qualifications

• Solid communication skills, both written and verbal.
• Ability to diagnose and resolve issues with a methodical approach.
• Willingness to learn on the job and develop IT skills.
• Experience or qualifications in IT are advantageous.
• Ability to work collaboratively across IT teams.
• Attention to detail and high accuracy in documentation.

Responsibilities

• Provide first-line IT support by diagnosing and resolving issues or escalating when needed.
• Assist with troubleshooting and developing key systems/applications.
• Maintain and improve existing systems for reliability and performance.
• Install, configure and support IT assets to enable users to perform their roles.
• Collaborate with IT teams to meet service delivery standards.
• Maintain up-to-date technical documentation for processes and changes.

Skills

Driving licence

Logical thinking

Customer service

IT knowledge

Written and verbal communication

Organisational skills

Attention to detail

Customer-focused

Troubleshooting

Education

SCQF Level 8

Job description

Start your IT Support career with Aberdein Considine!

The IT Helpdesk Analyst will be responsible for delivering a high-quality service in line with the firm’s policies and procedures. They will consistently demonstrate values driven behaviour by showing genuine care for clients and colleagues, striving for excellence through going above and beyond and fostering a culture of collaboration and teamwork.

Responsibilities:

• Providing effective 1st line technical support by diagnosing, resolving and escalating technical issues or bugs appropriately

• Assist with troubleshooting, maintaining, developing and enhancing key systems or applications

• Assist with maintaining and improving existing systems to ensure reliability and performance

• Installing, configuring, developing and supporting IT assets (software and hardware) to ensure users are equipped to perform their roles effectively

• Working collaboratively between specialised IT teams to maintain agreed service delivery standards

• Maintaining accurate and up-to-date technical documentation for processes, common tasks, applications, integrations and changes

Required skills:

• Driving licence

• Ability to think logically and systematically

• Strong customer service skills

• Newly qualified or demonstrable experience in applicable IT

• Excellent written and verbal communication skills

• Excellent organisational skills

• High levels of accuracy with an eye for detail

• Customer service driven approach to working is imperative

• Logical and methodical approach to troubleshooting

Working hours: Monday to Friday, 8:45am - 5pm

Benefits:

• Pension

• Life assurance

• Private medical

• 35 days holidays

• Flexible working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.