Apprentice ICT Support Officer

WMJobs; Stafford; On-site; GBP 15,000 - 19,000; Full time

Job summary

Staffordshire County Council is offering an ICT Service Desk role to support staff and partners in accessing services with modern technology. The role involves 1st line issue resolution and collaboration with ICT Support Officers, with an apprenticeship pathway to Microsoft Azure Cloud Support Specialist (Level 3) through QA Limited.

The position starts on-site full-time for four weeks, then hybrid working can be discussed with the line manager. A basic DBS check is required.

Qualifications

• Maths & English GCSE at Grade 4+ (or equivalent).
• Hasn’t obtained a similar qualification at a similar level already.
• Willing to work towards completion of Microsoft Azure Cloud Support Specialist (Level 3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship.
• Experience of supporting customers/clients with a range of needs.
• Cyber Security awareness.
• Some experience using Windows, Outlook, Microsoft Office.
• Commitment to making continuous improvements.

Responsibilities

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!

Skills

GCSE Maths & English

Customer support

Cyber Security awareness

Education

GCSE Maths & English

Tools

Windows

Outlook

Microsoft Office

Job description

Staffordshire County Council,

If you are ready to kickstart your career in ICT or looking for a career change, we have an exciting opportunity to join our ever‑growing Staffordshire ICT team where you will ensure our staff and partners can access ICT services using leading edge technology to meet their needs.

You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users.

In addition, we will support you to complete Level 3 ‘Microsoft Azure Cloud Support Specialist’ Apprenticeship with QA Limited where you will have access to support from a tutor as well as a peer group forum from QA’s web portal.

The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us.

Please note we require successful candidates to be based on‑site full‑time for the first four weeks of their role for training and development purposes. Following this, hybrid working can be discussed with your line manager.

Main Responsibilities

This is a varied role which will include:

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self‑service customer portal to improve the customer experience and drive down support demands, and much more!

The Ideal Candidate

• Maths & English GCSE at Grade 4+ (or equivalent)
• Hasn’t obtained a similar qualification at a similar level already
• Willing to work towards the completion of Microsoft Azure Cloud Support Specialist (Level 3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship
• Experience of supporting customers/clients with a range of needs
• Cyber Security awareness
• Some experience using Windows, Outlook, Microsoft Office
• Commitment to making continuous improvements

If you would like an informal chat about this role or unsure if your skills or experience are a good fit, please contact Helen Crook – ICT Service Desk Team Leader – [e-mail]

This role will require a basic DBS check.

About Staffordshire County Council

We are no ordinary county council.

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy.

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work‑life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.