Apprentice ICT Technician

TWI Ltd; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Onsite restaurant

Onsite gym

Private health and dental cover

Hybrid/onsite working options

Job summary

TWI Ltd is seeking an enthusiastic ICT Support Apprentice to join our ICT Group at the Cambridge head office. This 18-month fixed-term role offers hands-on IT exposure, structured learning, and mentorship from experienced professionals to build a long-term career in IT.

You will support day-to-day operations, gain experience across Windows, Microsoft 365, device management, and service desk platforms, with opportunities to develop technical knowledge and professional skills in a collaborative

Qualifications

• Genuine interest in IT with practical approach to problems.
• Good customer service mindset and clear communication.
• Organised and methodical approach to tasks.

Responsibilities

• Provide first-line IT support in a busy office environment.
• Assist colleagues and communicate across the organisation.
• Prioritise tasks and manage time effectively within a team.
• Gain hands-on experience with day-to-day IT operations and system administration.
• Work with Microsoft Windows, Microsoft 365, MDM tools and Apple devices.

Skills

Interest in IT

Customer service

Problem solving

Communication

Team oriented

Education

GCSEs incl. English/Math/Science

Tools

Microsoft Windows

Microsoft 365

Mobile device management

Service desk tools

Apple devices

Job description

Apprentice ICT Technician Apprentice ICT Technician ICT Location: Granta Park, Cambridge Contract: Fixed Term – 18 Months Hours: Full time, 36 hours per week, Monday to Friday Office/Hybrid: This role will be based on-site Job Profile: Apprentice- Technical Support Starting Salary: £23,000.00 Reference number: JR100859 Closing Date: 28th August 2026 Security requirements: This role will require the successful candidate to undertake a BPSS check. Apprenticeship Standard: Level 3 Information Communication Technician. For further details please follow the link below. Information communications technician (level 3) - apprenticeship training course

Description of role

TWI is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This is an excellent opportunity for someone starting out in IT and looking to build a long-term career through hands-on experience, structured learning and support from experienced professionals. Our ICT team plays a key role in supporting the systems, services and communications that keep the organisation running, giving you exposure to a wide range of technologies and real business challenges from day one. You will be supported throughout your apprenticeship by experienced colleagues who will mentor you as you grow your technical knowledge, confidence and professional skills. This is a varied, practical role that will give you the perfect platform to begin your career in IT, including opportunities to:

• Build strong first-line support and troubleshooting skills in a real working environment.
• Develop confidence in supporting colleagues and communicating with people across the organisation.
• Learn how to prioritise tasks, manage your time and work effectively as part of a busy IT team.
• Gain hands-on experience of day-to-day IT operations, including user support and system administration.
• Work with a wide range of technologies including Microsoft Windows, Microsoft 365, mobile device management tools, service desk platforms and Apple devices and the ever emerging AI environment.
• Become a valued member of a friendly and knowledgeable team that wants to help you succeed.

We would love to hear from you if you have:

• A genuine interest in IT and technology, with a practical and common-sense approach to problem solving.
• An understanding of the importance of good customer service and helping people effectively.
• A well-organised and methodical way of working.
• Good communication skills, a positive attitude and a willingness to learn as part of a team.
• Any awareness of business systems, customer engagement tools or digital communications would be helpful, but not essential.

We are looking for someone who is motivated, curious and ready to start building a successful future in IT. In return, you will gain practical experience, professional support and the chance to develop within an organisation that values teamwork, innovation, responsibility, customer focus, adaptability and respect. We welcome applications from students who have not yet completed their GCSEs. Conditional offers will be made on the basis that applicants achieve five GCSEs (or equivalent) including English, Maths, and Sciences at Level 4/5 (Grade C) or above. For further details, please follow the Job Description link below: https://www.twi-global.com/pdfs/careers/Apprentice-ICT-Helpdesk-Technician-Job-Description.pdf

Travel

This position may require travel in the UK.

About us

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion

We recognise that it's the differences of our people that gives us the competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to [e-mail]

Why work for TWI

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours

Working hours: 36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday).

Artificial Intelligence

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we're committed to giving your application the attention it deserves.

TWI Culture

As one of the world's leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI Values

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.