Apprentice ICT Technician

twiglobal; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

TWI Ltd is seeking an Apprentice ICT Technician to join our ICT Group at Granta Park, Cambridge. The role is a fixed-term 18-month contract with full-time hours and on-site duties, starting at £23,000 per year. You will gain hands-on experience through structured learning and mentorship.

Ideal candidates are motivated, curious, and ready to start a career in IT, with support from experienced colleagues and opportunities to work with a range of technologies and business systems.

Qualifications

• A genuine interest in IT and technology, with a practical approach to problem solving.
• Understanding the importance of good customer service and helping people effectively.
• A well-organised and methodical way of working.
• Good communication skills, a positive attitude and willingness to learn as part of a team.
• Awareness of business systems or digital communications is helpful but not essential.

Responsibilities

• Build first-line support and troubleshooting skills in a real working environment.
• Develop confidence in supporting colleagues and communicating across the organisation.
• Learn to prioritise tasks, manage time and work effectively as part of a busy IT team.
• Gain hands-on experience of day-to-day IT operations, including user support and system administration.
• Work with technologies including Windows, Microsoft 365, MDM, service desk platforms, Apple devices and emerging AI.

Skills

Interest in IT

Customer service

Communication

Organised

Teamwork

Education

GCSEs incl. English, Maths and Sciences

Tools

Windows

Microsoft 365

MDM

Service desk tools

Apple devices

AI tools

Job description

Apprentice ICT Technician

ICT

Location : Granta Park, Cambridge

Contract : Fixed Term - 18 Months

Hours : Full time, 36 hours per week, Monday to Friday

Office/Hybrid: This role will be based on-site

Job Profile : Apprentice- Technical Support

Starting Salary: £23,000.00

Reference number : JR100859

Closing Date : 28th August 2026

Security requirements: This role will require the successful candidate to undertake a BPSS check.

Apprenticeship Standard: Level 3 Information Communication Technician.

Description of role:

TWI is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This is an excellent opportunity for someone starting out in IT and looking to build a long-term career through hands-on experience, structured learning and support from experienced professionals. Our ICT team plays a key role in supporting the systems, services and communications that keep the organisation running, giving you exposure to a wide range of technologies and real business challenges from day one.

You will be supported throughout your apprenticeship by experienced colleagues who will mentor you as you grow your technical knowledge, confidence and professional skills. This is a varied, practical role that will give you the perfect platform to begin your career in IT, including opportunities to:

• Build strong first-line support and troubleshooting skills in a real working environment.
• Develop confidence in supporting colleagues and communicating with people across the organisation.
• Learn how to prioritise tasks, manage your time and work effectively as part of a busy IT team.
• Gain hands-on experience of day-to-day IT operations, including user support and system administration.
• Work with a wide range of technologies including Microsoft Windows, Microsoft 365, mobile device management tools, service desk platforms and Apple devices and the ever emerging AI environment.
• Become a valued member of a friendly and knowledgeable team that wants to help you succeed.

We would love to hear from you if you have:

• A genuine interest in IT and technology, with a practical and common-sense approach to problem solving.
• An understanding of the importance of good customer service and helping people effectively.
• A well-organised and methodical way of working.
• Good communication skills, a positive attitude and a willingness to learn as part of a team.
• Any awareness of business systems, customer engagement tools or digital communications would be helpful, but not essential.

We are looking for someone who is motivated, curious and ready to start building a successful future in IT. In return, you will gain practical experience, professional support and the chance to develop within an organisation that values teamwork, innovation, responsibility, customer focus, adaptability and respect.

We welcome applications from students who have not yet completed their GCSEs. Conditional offers will be made on the basis that applicants achieve five GCSEs (or equivalent) including English, Maths, and Sciences at Level 4/5 (Grade C) or above.

Travel :

This position may require travel in the UK.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it's the differences of our people that gives us the competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme :

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'.