ICT Primary Care Remote Support Officer

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; Presencial; GBP 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

27-33 days annual leave

NHS Pension Scheme

Eye tests & health checks

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Descripción de la vacante

Tameside and Glossop Integrated Care NHS Foundation Trust seeks an ICT Remote Support Officer based at the Tameside General Hospital site to provide first-line and remote support. The role operates 37.5 hours across Monday to Friday on a 7.30-6.00pm rota, delivering reliable ICT assistance to staff and partners.

Exceptional communication, a solid understanding of PCs and related hardware, and a commitment to NHS values are essential for maintaining patient-focused, high-quality service delivery.

Formación

• Experience providing first-line ICT support to users.
• Good understanding of ITIL best practice.
• Strong written and verbal communication skills.

Responsabilidades

• Log, monitor and escalate incidents and service requests to resolution.
• Maintain incident records and diagnose ICT issues across systems.
• Resolve basic incidents at first point of contact and escalate as needed.

Conocimientos

First line support

Remote support

ITIL knowledge

Verbal & written communication

PC hardware

Herramientas

ITSM tools

Network support software

Descripción del empleo

Band 4

37.5 hours per week

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.

This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.

This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm.

Main duties of the job

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

The Role Involves The Following Activities

• Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
• Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating calls, when required, to second and third line support as appropriate.
  

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence
  

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Yvonne Knight Job title: ICT Service & Operations Manager Email address: [e-mail] Telephone number: 0161 922 4959