ICT Primary Care Remote Support Officer

Tameside Hospital; Ashton-under-Lyne; Remote; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

27-33 days annual leave

Sick pay

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Support with stress

Bereavement

Relationships

Finance

Much more

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an ICT Primary Care Remote Support Officer to provide first-line and remote ICT support at the Tameside General Hospital site. The role emphasizes incident logging, monitoring, and service requests handling within an NHS ICT environment.

The successful candidate will have ITIL knowledge, experience with Microsoft 365 and Office, and strong communication skills.

Qualifications

• GCSE standard or equivalent is required.
• ITIL V3 Foundation knowledge is essential.
• AS or A Level qualifications in relevant subjects.
• ITIL v3/4 Foundation Certificate in IT Service Management.

Responsibilities

• Logging and monitoring incidents and service requests.
• Maintaining incidents and service requests with ITIL practices.
• Resolve basic incidents at first point of contact and escalate as needed.
• Provide first-line and remote support for PC hardware and software.

Skills

Microsoft 365

Internet services

Microsoft Office

Accuracy & attention to detail

Education

GCSE or equivalent

ITIL V3 Foundation

AS or A Level qualifications

ITIL v3/4 Foundation Certificate in ITSM

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust

ICT Primary Care Remote Support Officer

The closing date is 27 October 2026

ICT Primary Care Remote Support OfficerBand 437.5 hours per week

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.

This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.

This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm.

Main duties of the job

Main duties of the job

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

The role involves the following activities:

• Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
• Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

• flexible working
• 27-33 days annual leave plus bank holidays
• sick pay
• NHS Pension Scheme
• free eye tests and health checks
• gym discount
• free bicycle loan scheme
• salary sacrifice car scheme
• support with stress
• bereavement
• relationships
• finance
• much more

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

• GCSE standard or equivalent
• ITIL V3 Foundation
• AS or A Level qualifications in relevant subjects
• ITIL version3/4 Foundation Certificate in IT Service Management

Experience

• Relevant experience in an IT or customer service related environment.
• Awareness of Windows desktop O/S
• Desktop software & hardware configuration
• Knowledge of ITIL processes

Skills & Knowledge

• Experience of Microsoft 365
• Experience in the use of internet services
• Experience of Microsoft Office systems
• Accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust