Digital Infrastructure Lead

Enherts Tr; Stevenage; Remote; GBP 58,000 - 65,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust in Stevenage is seeking a Digital Infrastructure Lead (Band 8a) to manage operating systems, databases and infrastructure hardware for the Trust. The role oversees 2nd/3rd line support and requires strong IT operations and security expertise.

The post holder will drive ITIL-aligned processes, manage teams, and ensure continuity and resilience of digital services across NHS facilities.

Qualifications

• Relevant degree or equivalent experience in IT or related field.
• Experience in Hyper converged systems, virtual technologies, networking and telecoms.
• ITIL Foundation certification, or equivalent experience
• High standard of literacy and numeracy
• ITIL Practitioner or Intermediate certification in Service Operation, or equivalent experience

Responsibilities

• Service Delivery & Support: Ensure timely resolution of incidents raised to the teams via the service desk or by other means.
• Manage escalations where the quality of service provided does not meet the requirements of the user.
• Provide and maintain a suitable hosting environment for all computer room equipment, including air conditioning, Networking, UPSs and the electrical environment.
• Ensure that the trusts IT systems have full housekeeping, back-up and security procedures, incorporating anti-virus checking, back-up regimes and full Disaster Recovery capabilities.
• Develop and maintain a comprehensive strategy to ensure business continuity for all major corporate systems in the event of unscheduled downtime or disaster, ensuring that any contracts required are in place.

Skills

ITIL knowledge

Hyper-converged tech

Virtualization

Networking & Telecoms

Strong communication

Education

IT degree or equivalent in IT

ITIL Foundation

ITIL Practitioner/Service Operation

Tools

Tanium

SolarWinds

Job description

Main area Digital Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week (On Call Rota) Job ref 361-COR-8287683

Site GWP/Lister Hospital Town Stevenage Salary £57,528 - £64,750 per annum Salary period Yearly Closing 14/10/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Digital Infrastructure Lead who share s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post-holder will be responsible for the management and support of all operating systems, databases and infrastructure hardware within the Trust.

This role also requires the postholder to ensure that the security of such solutions. This role requires a high level of management ability, knowledge of IT operations, together with a broad awareness of trends and standards in Information Management and Technology, both within and outside of the NHS. They will provide day to day management of the 2nd and 3rd Line Support Teams at the Trust.

At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Service Delivery & Support Ensure timely resolution of all incidents raised to the teams via the service desk or by other means.

Manage escalations where the quality of service provided does not meet the requirements of the user.

Provide and maintain a suitable hosting environment for all computer room equipment, including air conditioning, Networking, UPSs (for stand-alone, bench-mount and rack-mount servers) and the electrical
environment.

Ensure that the trusts IT systems have full housekeeping, back-up and security procedures, incorporating anti-virus checking, back-up regimes and full Disaster Recovery capabilities, all of which are to be regularly tested.

Develop and maintain a comprehensive strategy to ensure business continuity for all major corporate systems in the event of unscheduled downtime or disaster, ensuring that any contracts required are in
place.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role .

Person specification

Knowledge

• Excellent knowledge of a wide range of PC, Network, Server and Telecoms software and hardware
• Experience of working within an ITIL Framework.
• Knowledge of a wide range of Microsoft suite of products
• Excellent knowledge of monitoring tools such as Tanium and SolarWinds

Qualifications & Training

• Relevant degree or equivalent experience in IT or related field.
• Experience in Hyper converged systems, virtual technologies, networking and telecoms.
• ITIL Foundation certification, or equivalent experience
• High standard of literacy and numeracy
• ITIL Practitioner or Intermediate certification in Service Operation, or equivalent experience

Previous Experience

• Minimum 5 years IT staff and IT management experience in a large or complex organisation
• Operational leadership and managing support staff and motivating individuals and teams.
• Working under pressure to tight deadlines
• Producing technical and management reports, including technical process and Digital strategic documents
• Management of Digital Infrastructure.
• Experience of staff appraisals and personal development plans;
• Worked closely with senior stakeholders in planning Digital strategy and running Digital delivery projects
• Previous recent management experience working in the NHS Trust or Hospital environment
• Experience managing staff in a period of process and organisational change
• Budget Management in excess of 500k In depth experience of NHS and IM&T procurement

Skills

• Strong written and verbal skills, able to form effective communications with technical, clinical and administrative audiences

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.