Patient Safety Support Officer

Tameside Hospital; Ashton-under-Lyne; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Flexible working

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne is seeking a Patient Safety Support Officer to assist with incident management and learning from patient safety events. The role focuses on supporting the governance framework, incident reporting, and the wider patient safety function.

You will contribute to serious incident investigations, provide administrative support, and help with training and external reporting.

Qualifications

• Knowledge of IT systems and good verbal and written communication skills.
• Able to organise and prioritise work and use own initiative within a team.
• Understanding of hospital administrative structure and willingness to learn.

Responsibilities

• Support incident reporting and management processes.
• Assist with serious incident investigations and learning from patient safety events.
• Provide administrative support to the Patient Safety Team within set timescales and high accuracy.
• Assist with external reporting and data quality checks.
• Organise meetings and provide meeting support, including minutes.

Skills

Knowledge of IT systems

Verbal and written communication

Organisation and prioritisation

Team working

Hospital administrative structure

Education

GCSE or equivalent

NVQ in Business and Administration Level 2 or above

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email system

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust

Patient Safety Support Officer

The closing date is 21 October 2026

Patient Safety Support Officer - 37.5 - 12 months

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

Facilitating the incident reporting and management process

Supporting the delivery of serious incident investigation process

Supporting the wider work of the patient safety team

Main duties of the job

Main duties of the job

ToCommunicate with a range of contact's e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

Typing documents - letters, meeting notes, reports

Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention

Data inputting

Developing and maintaining effective and efficient office systems including electronic filing

Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes

Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate

Support with training needs for all staff users

Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system

Highlighting potential serious incidents with the Patient Safety Team as required

System maintenance as required

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

SKILLS & KNOWLEDGE

• Knowledge of IT systems
• Good verbal and written communication skills
• Able to organise and prioritise work
• Be able to use own initiative as well as working within a team
• Good organisational skills
• Understanding of hospital administrative structure

Qualifications

• Good standard of education (GCSE or equivalent)
• NVQ in Business and Administration Level 2 or above

Experience

• Previous NHS experience
• Use of Microsoft Word, MS Excel, MS Powerpoint & Email system
• Experience of dealing sensitively with challenging or upset patients or families.
• Experience of data quality checking
• Experience of using patient safety management system Ulysses, Datix or other risk management systems
• Corporate experience of working in an Office environment.
• Experience in organising multi-disciplinary meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust