Technical Apprentice (ICT Level 3)

Meta Eagle Limited; Birmingham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Meta Eagle Limited in Birmingham's Jewellery Quarter is offering an ICT Level 3 apprenticeship designed to launch your IT career. You'll work closely with the co‑founder, gaining hands‑on experience across technical and commercial aspects of a growing MSP.

This 18‑month program covers documentation, onboarding, and migration projects, with potential full‑time progression and opportunities for further training. Hours are 37.5 per week, office-based at 50-54 St Paul’s Square.

Qualifications

• Minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths.
• Interest in technology and a willingness to learn.

Responsibilities

• Respond to IT-related tickets.
• Keep documentation up to date.
• Assist with migration of client data into a new system.
• Set up new PCs and laptops.
• Set up new users on internal systems.
• Network PCs to printers and other hardware.
• Troubleshooting and fault diagnostics via remote and on-site support.

Skills

Good communicator

Team player

Eager to learn

Punctual and reliable

Problem solving

Education

GCSEs A-C including English and Maths

Tools

Office 365

Windows Server

Active Directory

DNS

Job description

Meta Eagle is a fast-growing Managed IT Services Provider based in the heart of Birmingham's Jewellery Quarter. We bring more than just technology to the table, offering a suite of IT services, products, consultancy and monitoring capabilities, all wrapped into one simple monthly model that makes sense for the businesses we serve.

Founded by Lee Robinson, who brings 25 years of hands‑on technical experience across corporate environments, SMEs and military service with the Royal Corps of Signals, Meta Eagle was built on a simple idea: IT should be clear, reliable, and make sense to the people using it. No jargon, no faff. Just IT that works.

We work with SMEs, schools, large corporates, and other IT providers through our white‑label partner programme. This is not a stuffy corporate IT department. It's a lean, motivated, highly capable team genuinely shaking up the industry, and we're looking for someone ready to grow with us.

02 / THE OPPORTUNITY

An ICT Level 3 apprenticeship that genuinely propels your career.

An exciting opportunity has arisen for a motivated and driven individual to join a new and growing IT Managed Service Provider in Birmingham's Jewellery Quarter.

You'll join a company with a strong work and social culture, working directly alongside the co‑founder. That gives you a rare insight into not just the relevant technology but also the day‑to‑day operations of an IT business. For the right candidate this could hugely accelerate your career.

Rare opportunity to see both the technical and commercial side of an IT company, working shoulder to shoulder with the co‑founder.

03 / DAY TO DAY

What you'll actually be doing.

• Responding to IT-related tickets
• Keeping documentation up to date
• Helping to spearhead a migration of client data into a new system
• Setting up new PCs and laptops
• Setting up new users on internal systems
• Networking PCs to printers, scanners and other hardware
• Troubleshooting and technical fault diagnostics through remote access and on‑site support
• Assisting with on‑site projects and migrations
• Remote support to assist customers with IT‑related issues and queries
• Administrative tasks such as daily server, monitoring and backup checks

04 / WHAT YOU'LL BRING

The skills and qualities we’re looking for.

You don't need to know everything on day one. The apprenticeship is there to teach you. But you'll get the most out of it if you already have a real interest in technology and the basics below.

• Understanding of Office 365 and how to install associated applications
• Some exposure to Windows Server and Active Directory
• Networking fundamentals and what they do: LAN, WAN, WLAN, VPN
• Understanding of DNS
• Understanding of computer components and their functions
• A solid grasp of troubleshooting and fault diagnosis stages
• Punctual and reliable
• Good communicator, written and verbal
• Comfortable with creative thinking and problem solving
• A genuine team player who enjoys working with others
• Eager to learn, with a strong work ethic

05 / ENTRY REQUIREMENTS

What you need to apply.

A minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths, or equivalent.

06 / TRAINING & PROGRESSION

Where this can take you.

You’ll work towards the ICT Level 3 Apprenticeship Standard on the Support Technician pathway, over roughly 18 months plus the End Point Assessment.

• A potential full‑time position once the apprenticeship has concluded
• Pay review on completion of the apprenticeship and good performance
• The chance to be promoted to a more senior role with additional responsibilities, if your work ethic warrants it
• Progression onto higher apprenticeships and further training
• We actively encourage building a career through industry‑recognised qualifications

07 / THE DETAILS

The practical bits.

Hours

37.5 hours per week, Monday to Friday, 9:00 to 17:30 with a one‑hour lunch.

Location

Office and site based, 50-54 St Paul's Square, Birmingham, B3 1QS.

Duration

To be confirmed, in line with national apprenticeship rates.