ICT Cluster Support Technician - Cluster 10

The Methodist Church in Britain; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Professional development and CPD opprt

Flexible working, including part time,

Blue Light Card offers and employee pe

Well-being and employee assistance

Job summary

The Methodist Church in Britain is seeking a mobile IT support technician to serve schools within the REAch2 Academy Trust, visiting a different school each day. You will install and maintain hardware and software on site and escalate faults as needed.

Travel between site locations is required; a full driving licence and access to your own vehicle are essential. Flexible hours, part-time and term-time options may be available, with DBS checks as part of eligibility.

Qualifications

• Previous experience in a customer-facing role.
• Good knowledge of network security.
• Understanding of IT software and hardware.
• Good knowledge of internet security and data privacy principles.
• Good interpersonal and communication skills.
• Full driving licence and access to own transport.
• Enhanced DBS check, with Children's Barred List check if the role is regulated activity.

Responsibilities

• Provide IT support to Shared Services and school staff on site.
• Install and maintain IT hardware and software in schools.
• Attend school sites across the cluster.
• Escalate more complex issues where appropriate.
• Act as the front-line face of the IT Services department.

Skills

Customer-facing experience

Network security knowledge

IT software and hardware understanding

Internet security and data privacy

Interpersonal and communication skills

Job description

A mobile IT support post across the schools of Cluster 10 within REAch2 Academy Trust, with a different school visited each day. The holder installs and maintains hardware and software on site and escalates more complex faults. Front-line and customer-facing, the role is built around travel between school sites and flexible hours. A full driving licence and access to a vehicle are required, and visa sponsorship is not available.

What the job involves

• Provide IT support to Shared Services and school staff on site
• Install and maintain IT hardware and software in schools
• Attend school sites across the cluster
• Escalate more complex issues where appropriate
• Act as the front-line face of the IT Services department

Experience

• Previous experience in a customer-facing role

Skills & knowledge

• Good knowledge of network security
• Understanding of IT software and hardware
• Good knowledge of internet security and data privacy principles
• Good interpersonal and communication skills

Checks & eligibility

• Full driving licence
• Access to own transport
• Enhanced DBS check, with Children's Barred List check if the role is regulated activity

Other

• Highly organised
• Strong teamwork skills
• Respects confidentiality
• Willingness to travel and flexible working hours

What’s offered

• Generous annual leave
• Professional development and CPD opportunities
• Flexible working, including part time, term-time and home working, considered on an individual basis
• Blue Light Card offers and employee perks
• Well-being and employee assistance support for staff and their families