IT Engineer

Hollybank Trustees Ltd; Reigate and Banstead; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Death in service

SAGE benefits

Enhanced DBS disclosure

Job summary

Class Technology Solutions Ltd (CTS) is seeking an on-site IT Engineer to support education sector sites in Reigate. You will join a 2nd Line Support function at client site with potential to work at secondary site, requiring practical IT skills and proactive problem solving.

The role focuses on configuring hardware/software, Active Directory, Azure AD and Microsoft 365 administration, plus providing timely helpdesk responses and documentation.

Qualifications

• GCSE Grade 5 or above in Maths and English or equivalent.
• Industry IT qualifications preferred (Microsoft, Cisco, Aruba, Apple).
• 2–3 years’ IT helpdesk or IT Support experience.
• Understanding of switching technologies in networks.
• Ability to work independently and in a team under pressure.
• Education sector experience desirable but not essential.

Responsibilities

• Provide specialist IT support that ensures learning facilities run smoothly.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs and image deployment.
• Maintain Active Directory, Azure AD and MS 365 administration.
• Update helpdesk tickets and SLAs.

Skills

IT Helpdesk exp

Active Directory

Azure AD

M365 admin

Communication skills

Education

Maths & English GCSE

Job description

Location: On site / Reigate RH2 7NT, UK
job type: Permanent / Full-time
Sector and subsector: Business Operations | ICT
AnnualFixed salary:£ 32000.00

IT Engineer, based on-site Reigate

Salary: £32,000 per annum

Benefits: 25 days holiday, auto-enrolment company pension scheme, sage benefits, death-in service, option to buy additional holiday days scheme

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.With over 20 years’ experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals CTS are dedicated to helping our clients get the most out of their technology.

CTS are looking for a 2 nd Line Support Engineer to be based at one of our principle client sites, with 1 day per week spent on a secondary site, roughly 5 miles apart. As such, access to a car and clean driving license are advised. This is an exciting time to join CTS as we grow to enhance our services and offerings.If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

CTS are looking for talented and motivated individuals who are eager to learn and grow.

Key Tasks and Responsibilities:

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Follow standard practises to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• To work with colleagues and others to maintain health, safety and welfare within the working environment
• Assist with the training and up-skilling of the CTS staff on site.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineering team.
• Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
• There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.

Qualifications and Skills:

• GCSE Grade 5 or above in Maths and English or equivalent
• Industry qualifications within the IT sector - Microsoft, Cisco, Aruba, Apple, is preferred
• 2 – 3 years’ experience in an IT helpdesk or IT Support environment
• A strong understanding of switching technologies and their practical application within network environments.
• Ability to work independently and as part of a team under pressure
• Impeccable attention to detail and commitment to quality
• Experience in the education sector is desirable but not essential
• Technical troubleshooting and problem management skills
• Interpersonal skills sufficient to assist non-technical users of IT
• Ability to assess and re-prioritise workloads when circumstances or demands change
• Ability to take the initiative when necessary
• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Chance to contribute to the company's success and growth.
• Death in Service benefit.
• Company Pension scheme.
• 25 days annual leave (not including Bank Holidays) increasing with length of service.
• SAGE Employee benefits.
• SAGE Employee assistance program.

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure.Disclosure expense will be met by CTS.