Senior IT Support Technician

The Methodist Church in Britain; Grimsby; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Vivup employee benefits

Funded professional qualifications

Sector-leading CPD opportunities

Job summary

St Joseph Catholic Multi Academy Trust is seeking a Senior IT Support Technician to maintain servers, devices and software while leading the helpdesk across its schools. The role reports to the Head of IT and supports ICT strategy and service provision.

Experience in education environments, strong stakeholder communication and Office 365 admin skills are essential. Enhanced DBS and UK right to work are required; visa sponsorship is not available.

Qualifications

• Experience dealing with stakeholders at all levels.
• Experience ICT problem solving, including high level issues.
• Experience working in an education environment.

Responsibilities

• Manage devices, infrastructure, security and connectivity across the curriculum and admin network.
• Lead the helpdesk, triage tickets and act as escalation point for the IT support team.
• Act as senior technician for every trust school and support ICT strategy.
• Run proactive checks on server infrastructure and asset systems.
• Provide technical problem solving to staff and assist with repairs and warranty claims.
• Install, maintain and upgrade hardware, software, AV equipment and workstation images.
• Manage staff and pupil accounts, network access and passwords, including archiving leavers' materials.
• Support MIS and cashless catering systems with relevant teams.
• Deliver staff training and ICT induction, write manuals, mentor technicians.

Skills

Stakeholder communication

Prioritisation

Education technology understanding

IT support leadership

Ability to explain tech clearly

Education

Experience in education environment

Tools

Office 365 Admin Centre

MIS systems

Job description

This Senior IT Support Technician post sits within the ICT team of St Joseph Catholic Multi Academy Trust, covering the curriculum and administrative network across its schools. The role centres on keeping servers, devices and software running, while leading the helpdesk and escalating issues for the IT support team. What sets it apart is senior cover across every school in the trust, working with the Head of IT on ICT strategy. Enhanced DBS and UK right to work are required, and visa sponsorship is not available.

What the job involves

• Manage devices, infrastructure, security and connectivity across the curriculum and admin network, so each pupil has a working learning device
• Lead the helpdesk, triage tickets to the IT support team and act as escalation point
• Act as senior technician for every trust school, completing daily tasks and supporting the trust network
• With the Head of IT, plan and implement ICT strategy and service provision
• Run proactive checks on server infrastructure and asset systems
• Provide technical problem solving to staff, and assist with repairs and warranty claims
• Install, maintain and upgrade hardware, software, AV equipment and workstation images
• Manage staff and pupil accounts, network access and passwords, including archiving leavers' materials
• Monitor school stock levels to keep an adequate inventory
• Support the MIS and cashless catering systems with the relevant teams
• Deliver staff training and ICT induction support, write instruction manuals, and mentor IT support technicians
• Ensure ICT equipment meets health and safety law, follow data protection policy and report breaches to the Data Protection Lead

What’s required

Experience

• Experience dealing with stakeholders at all levels
• Experience of ICT-related problem solving, including high-level issues
• Experience working in an education environment

Skills & knowledge

• Excellent knowledge of the education technology environment and how IT supports learning
• Ability to explain technical ideas clearly to non-technical people, verbally and in writing
• Ability to manage priorities in a pressurised environment and meet agreed deadlines and targets
• Knowledge of leading and managing an IT helpdesk
• Understanding of the Office 365 admin centre

Checks & eligibility

• Enhanced DBS check
• Right to work in the UK

Other

• Shares the trust's commitment to the best outcomes for young people and its mission and values
• Willingness to work towards relevant qualifications
• Willingness to undertake training in systems implemented by the trust

What’s offered

• Vivup employee benefits
• A role that grows alongside an ambitious and expanding Catholic multi academy trust
• Funded professional qualifications
• Sector-leading CPD opportunities