ICT Cluster Support Technician - Cluster 10

Reach2 Academy Trust; East Staffordshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous Annual Leave

Professional Development

Flexible & Family-Friendly

Exclusive Discounts

Well-being Support

Job summary

REAch2 Academy Trust is seeking a Cluster ICT Support Technician to deliver frontline IT support across schools in Cluster 10 — Waltham Stow and surrounding areas. The role requires a full driving licence and access to your own transport, with daily travel to different school sites.

You will install and maintain hardware and software, resolve common issues, and escalate complex problems to the ICT team, while emphasising customer-friendly service in a busy education environment.

Qualifications

• Experience in a customer-facing role.
• Solid knowledge of network security.
• Understanding of IT hardware and software.
• Knowledge of internet security and data privacy principles.
• Strong interpersonal and communication skills.
• Highly organised with good teamwork.
• Ability to maintain confidentiality.

Responsibilities

• Provide frontline IT support to Shared Services and School staff.
• Attend multiple school sites within the cluster to install and maintain IT hardware and software.
• Escalate more complex issues to the ICT team as appropriate.

Skills

Customer facing experience

Network security knowledge

IT hardware & software understanding

Internet security & data privacy

Interpersonal skills

Highly organised

Teamwork

Confidentiality

Job description

Exciting mobile role supporting schools across Cluster 10 - Waltham Stow and surrounding areas. You must hold a full driving licence and have access to your own transport. The role offers variety, with each day spent working in a different school.

The Cluster ICT Support Technician will be responsible for providing IT support to the Shared Services and School staff. Based in schools, this role will be on the front line and the face of the IT Services department and required to attend sites within their cluster of schools to install and maintain IT hardware and software, escalating more complex issues where appropriate.

This is a school-based position and travel will be required to school sites therefore flexibility with working hours and a willingness to travel is required.

We are seeking an individual with the following skills and experience:

• Previous experience working in a customer facing role


• Good Knowledge of Network Security


• Understanding of IT software and hardware


• Good knowledge of Internet security and data privacy principles


• Good interpersonal and communication skills


• Highly organised


• Strong teamwork skills


• Respects confidentiality

Why Work with REAch2 Academy Trust?

Join REAch2 Academy Trust, one of the UK's largest primary academy trusts, with a mission to unlock the potential of every child, regardless of their background. Here's why joining our team can be an exciting and fulfilling career choice:

• Excellence & Development: We prioritise high standards and offer extensive professional development and career growth opportunities.


• Supportive & Collaborative:Be part of a strong, collaborative community of over 60 schools where every voice is valued, and best practices are shared.


• Well-being Focus: We promote a healthy work-life balance and offer robust well-being support for all staff.


• Diversity & Inclusion: We celebrate diversity and believe that varied perspectives strengthen our schools.


• Innovation & Impact: Bring creativity to the classroom and make a real difference in children’s lives.


• Making a difference: Working with REAch2 means contributing to something bigger than yourself. You'll be helping to shape the lives of young learners, making a meaningful impact on communities and future generations.

Join us to grow your career, collaborate with passionate educators, and make a lasting impact on future generations.

Benefits

We offer a range of benefits to support your career and well-being:

• Generous Annual Leave: healthy work-life balance.


• Professional Development: Access diverse CPD and training opportunities to grow your skills.


• Flexible & Family-Friendly: We are committed to supporting flexible working and requests will be considered on an individual basis, including options such as part time, term-time, home working, and other options that work for both the employee and the Trust.


• Exclusive Discounts: Benefit from Blue Light Card offers and employee perks.


• Well-being Support: Receive comprehensive well-being and employee assistance for you and your family.

Join REAch2 for a rewarding career with great benefits!

Safeguarding, Safer Recruitment and Data Protection

At REAch2 we recognise that those who work in an academy are in a unique position in their care of children. The responsibility for all staff to safeguard pupils and promote their welfare, as stated in Section 175 of the Education Act (2002) is one that is central to our ethos, our policies and our actions. All children are deserving of the highest levels of care and safeguarding, regardless of their individual characteristics or circumstances, and we are committed to applying our policies to ensure effective levels of safeguarding and care are afforded to all our pupils.

We will seek to recruit the best applicant for the job based on the abilities, qualifications, experience as measured against the job description and person specification. The recruitment and selection of staff will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.An enhanced DBS disclosure will be requested for all successful candidates, including a Children's Barred List check if the role meets the criteria for regulated activity.

For more information about our safer recruitment processes, please click here for our Safer Recruitment Policy.

All information is stored securely, and any information supplied by unsuccessful candidates will be destroyed through a confidential waste system six months after the decision has been communicated, in accordance with our information and records retention policy.

The Trust ensures all applicant data is stored and processed appropriately. For further details on how your information will be managed during the recruitment process please refer to our Privacy Notice for Job Applications.