IT Support Technician

The Methodist Church in Britain; Grimsby; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Vivup benefits

Funded professional qualifications

Sector-leading CPD opportunities

Job summary

The Methodist Church in Britain is seeking an ICT Support role responsible for the curriculum and administrative ICT network across multiple trust schools. The role includes device management, helpdesk support, staff training, and travel between sites to ensure reliable teaching and administrative ICT services.

The post requires Enhanced DBS clearance and the right to work in the UK. Visa sponsorship is not available.

Qualifications

• Willingness to work towards relevant qualifications.
• Experience dealing with stakeholders at all levels.
• Experience of ICT-related problem solving.
• Willingness to undertake training in Trust systems.
• Ability to manage priorities in a pressurised environment and meet deadlines.
• Ability to explain technical ideas clearly to non-technical people.

Responsibilities

• Manage, install, maintain and secure the curriculum and administrative ICT network, hardware and software infrastructure.
• Plan and implement the Trust ICT strategy and service provision with the Head of IT.
• Carry out proactive checks so curriculum infrastructure is fit for purpose.
• Manage all devices so each pupil has a fully functioning learning device.
• Provide technical problem solving on hardware and software issues for staff and pupils.
• Train and instruct staff in ICT systems and support ICT-related inductions.
• Maintain the asset register, stock of spares and consumables, and health and safety compliance.

Skills

Stakeholder management

IT support

Problem solving

Communication

Education

Willingness to pursue qualifications

Job description

The trust's ICT support post covers the curriculum and administrative network across its schools, from hardware and software to security and connectivity. The work centres on keeping devices and systems available for teaching and admin, plus helpdesk support and staff training. The post means covering any school in the trust and travelling between sites, with a strong focus on giving each pupil a working learning device. Enhanced DBS clearance and the right to work in the UK are required, and visa sponsorship is not available.

What the job involves

• Manage, install, maintain and secure the curriculum and administrative ICT network, hardware and software infrastructure
• Plan and implement the Trust ICT strategy and service provision with the Head of IT
• Carry out proactive checks so curriculum infrastructure is fit for purpose
• Manage all devices so each pupil has a fully functioning learning device
• Act as IT support for any school in the Trust, travelling between sites as required
• Manage the helpdesk and tickets, updating them promptly and escalating where necessary
• Provide technical problem solving on hardware and software issues for staff and pupils
• Install and maintain hardware, laptops, AV equipment and peripherals, including workstation images and software upgrades
• Manage staff and pupil accounts, passwords and network access, and archive leavers' materials
• Train and instruct staff in ICT systems and support ICT-related inductions
• Support the technical elements of the MIS and cashless catering system
• Maintain the asset register, stock of spares and consumables, and ensure ICT equipment meets health and safety requirements

What’s required

Qualifications

• Willingness to work towards relevant qualifications

Experience

• Experience dealing with stakeholders at all levels
• Experience of ICT-related problem solving

Skills & knowledge

• Willingness to undertake training in systems implemented by the Trust
• Ability to manage priorities in a pressurised environment and meet deadlines
• Ability to explain technical ideas clearly to non-technical people, verbally and in writing

Checks & eligibility

• Enhanced DBS check
• Eligibility to work in the UK

Other

• Commitment to the best outcomes for young people and to the Trust's mission and values

What’s offered

• Vivup employee benefits
• A role that grows alongside an expanding Catholic multi-academy trust
• Funded professional qualifications
• Sector-leading CPD opportunities