ICT Assistant IT Manager

Imperial London Hotels Limited; London; On-site; GBP 45,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant ICT Manager to oversee and manage ICT infrastructure across multiple properties. This role is pivotal in ensuring seamless IT operations and enhancing guest satisfaction through innovative technology solutions. With a rich history and a commitment to modernizing, this organization offers a dynamic environment where your expertise will contribute to operational efficiencies and the overall success of the hotels. Join a team that values technology and aims to provide exceptional experiences for guests while enjoying a range of employee benefits and opportunities for personal development.

Benefits

28 holidays (increasing to 33)

Free meals on duty

Uniform & Dry-cleaning

Employee recognition

Employee awards

Social events

Interest-free Season Ticket Loan

50% discount for friends and family

Shopping discounts

Annual Free English Course

Qualifications

• 3-5 years of IT operations experience, with 2-3 years in a similar role.
• Expertise in PMS, POS systems, and guest service platforms.

Responsibilities

• Oversee ICT infrastructure and systems management across hotels.
• Drive technology-enabled operational efficiencies and support business needs.

Skills

IT operations

Network architecture

Security protocols

Cloud-based services

Property management systems (PMS)

Guest service platforms

Telecommunications

Audio-visual systems

Wi-Fi infrastructure

Training non-technical staff

Education

Relevant certifications (e.g., ITIL, PMP, CISSP)

Job description

Information and Communication Technology

Imperial London Hotels Group based @ The Royal National

40 Hours - £45,000.00 + Benefits

About ILH

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains the UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel, and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for an Assistant ICT Manager

The ICT Assistant Manager (Cluster Role) will have in-depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.

The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.

Key responsibilities

• ICT Infrastructure & System Management
• Cluster IT Strategy & Coordination
• Support & Troubleshooting
• Network & Security Management
• IT Budgeting & Asset Management
• Compliance & Standards

Must have

• Minimum 3-5 years of experience in IT operations, with at least 2-3 years in a similar role.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
• Expertise in property management systems (PMS), POS systems, and guest service platforms.
• Strong understanding of network architecture, security protocols, and cloud-based services.
• Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
• Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
• Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.

What you'll get in return

• Holidays: 28 (including bank holidays) pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & Dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Employee Assistance Programme - Supported by Hospitality Action:
• Career Guidance, Life Coaching & Tenancy Agreements
• Legal Assistance & Financial Assistance
• Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes, etc.
• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)