Assistant IT Manager

TipTopJob; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is on the lookout for a proactive Assistant IT Manager to enhance IT operations across a cluster of prestigious hotels in London. This role offers the chance to work in a dynamic environment, ensuring seamless delivery and optimization of IT infrastructure. As part of a forward-thinking team, you will play a crucial role in supporting business operations and enhancing guest satisfaction through innovative technology. If you have a passion for IT and hospitality, this is an exciting opportunity to make a significant impact in a thriving sector.

Qualifications

• 3-5 years of IT operations experience, with a focus on hospitality.
• Strong grasp of network architecture and security standards.

Responsibilities

• Oversee day-to-day ICT operations across hotel sites.
• Lead IT strategies for multi-property coordination and support.

Skills

IT Operations Management

Technical Troubleshooting

Network Security

Budgeting and Planning

Training Non-Technical Staff

Education

ITIL Certification

PMP Certification

CISSP Certification

Tools

PMS Systems

POS Systems

Cloud Services

Wi-Fi Infrastructure

Job description

Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive Assistant IT Manager to oversee IT operations across a cluster of properties.

With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.

The Role

Reporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.

Key Responsibilities

• Oversee day-to-day ICT operations across hotel sites
• Lead and support IT strategies for multi-property coordination
• Troubleshoot and resolve technical issues quickly and effectively
• Manage network infrastructure and security protocols
• Track IT assets and contribute to budgeting and planning
• Ensure compliance with industry standards and internal policies

The Ideal Candidate

• 3-5 years of IT operations experience, including 2+ years in a similar hospitality-focused role
• Certifications such as ITIL, PMP, or CISSP (preferred)
• Familiarity with PMS, POS, and guest-facing tech platforms
• Strong grasp of network architecture, cloud services, and security standards
• Ability to train non-technical staff on key systems and tools
• Hands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings