Assistant IT Manager

COREcruitment; Hackney; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for a proactive Assistant IT Manager to join their innovative team. This pivotal role involves overseeing IT operations across multiple hotel properties, ensuring seamless delivery and optimization of IT infrastructure and services. With a focus on enhancing guest satisfaction through cutting-edge technology, the ideal candidate will have a solid background in IT operations, particularly in hospitality, and will be instrumental in driving the company's tech-enabled initiatives forward. Join a dynamic team making significant strides in modernizing the hospitality experience.

Qualifications

• 3-5 years of IT operations experience in hospitality.
• Certifications such as ITIL, PMP, or CISSP preferred.
• Hands-on experience with hotel tech platforms.

Responsibilities

• Oversee day-to-day ICT operations across hotel sites.
• Lead IT strategies for multi-property coordination.
• Troubleshoot and resolve technical issues effectively.

Skills

IT Operations Management

Network Infrastructure

Technical Troubleshooting

Cloud Services

Security Protocols

Training Non-Technical Staff

Education

ITIL Certification

PMP Certification

CISSP Certification

Tools

PMS Systems

POS Systems

AV Infrastructure

Telecommunications Systems

Wi-Fi Infrastructure

Job description

Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive Assistant IT Manager to oversee IT operations across a cluster of properties.

With a rich history and ongoing investment in modernisation-including the upcoming launch of a hotel-this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.

The Role

Reporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.

Key Responsibilities

* Oversee day-to-day ICT operations across hotel sites
* Lead and support IT strategies for multi-property coordination
* Troubleshoot and resolve technical issues quickly and effectively
* Manage network infrastructure and security protocols
* Track IT assets and contribute to budgeting and planning
* Ensure compliance with industry standards and internal policies

The ideal candidate:

* 3-5 years' IT operations experience, including 2+ years in a similar hospitality-focused role
* Certifications such as ITIL, PMP, or CISSP (preferred)
* Familiarity with PMS, POS, and guest-facing tech platforms
* Strong grasp of network architecture, cloud services, and security standards
* Ability to train non-technical staff on key systems and tools
* Hands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings