ICT Apprentice: Service Desk Operator - Earn & Learn

Powys County Council; Llandrindod Wells; On-site; GBP 18,000 - 24,000; Full time

Job summary

Powys County Council invites applications for an Apprentice Service Desk Operator within the ICT Department. Based at Llandrindod Wells, you will be the first point of contact for internal ICT users, helping colleagues access the technology and support they need.

The apprenticeship spans two years, with study towards a Level 3 ICT qualification, mentoring from experienced staff, and the prospect of a permanent role on successful completion.

Qualifications

• Bright, ambitious and enthusiastic individuals who want to learn.
• Good communication skills.
• Strong academic track record and interest in ICT.

Responsibilities

• Be the first point of contact for internal ICT service users across Powys County Council.
• Assist users in accessing technology and ICT services.
• Gain hands-on experience as part of the End User Services team.

Skills

Good communication skills

Education

Progress towards Level 3 ICT qualification

Job description

Powys County Council invites applications for an Apprentice Service Desk Operator within the ICT Department. Based at Llandrindod Wells, you will be the first point of contact for internal ICT users, helping colleagues access the technology and support they need.

The apprenticeship spans two years, with study towards a Level 3 ICT qualification, mentoring from experienced staff, and the prospect of a permanent role on successful completion.