ICT Advanced Apprentice

East Surrey College / John Ruskin College; Redhill; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Two pension schemes

Brilliant holiday package

Free onsite parking

Fully equipped gym

Spa and salon discounts

Job summary

Orbital South Colleges Group is seeking two ICT Advanced Apprentices to join the IT Services team across East Surrey College (Redhill) and John Ruskin College (Croydon). The 18‑month apprenticeship will provide hands‑on experience delivering first‑line IT support, troubleshooting hardware and software, and supporting Microsoft 365 for staff and students.

You will study towards a Level 3 ICT Information Communications Technician qualification with mentoring from the Head of ICT Services, gaining

Qualifications

• Must have Level 3 ICT qualification
• Maths and English GCSEs (C or above) or equivalent
• Interest in IT and technology
• Be willing to contribute effectively to ICT support
• Have excellent communication skills

Responsibilities

• Provide first‑line IT support to staff and students
• Troubleshoot hardware and software issues
• Support Microsoft 365 and other key systems
• Deliver excellent customer service in ICT

Skills

Communication skills

Interest in IT

ICT support

Teamwork

Education

Level 3 ICT qualification

Maths and English GCSEs

Job description

ICT Advanced Apprentice

College location: East Surrey College (Redhill) and John Ruskin College (Croydon)

Salary: £18,167 - £22,880 (Subject to qualifications, skills and experience)

Hours: Monday to Friday (8:45 am - 5 pm)

Are you passionate about technology and looking to kick‑start your IT career?

We are seeking two enthusiastic ICT Apprentices to join our IT Services team while working towards a Level 3 ICT Information Communications Technician qualification. In this role, you'll gain hands‑on experience providing first‑line IT support, troubleshooting hardware and software issues, supporting Microsoft 365 and other key systems, and delivering excellent customer service to staff and students.

Working closely with the Head of ICT Services, the ICT Manager and the rest of the ICT Team you will receive excellent training and mentoring which will develop your skillset, knowledge and experience required to build a successful career within ICT.

Across the 18‑month apprenticeship scheme you will gain a real insight into ICT support function and the importance of providing a high standard of customer service to users across the entire College Group including both Curriculum and Support areas. Whilst gaining this vital work experience, you will also spend one day of your working week competing self‑study that the College will support you to complete.

The successful candidate must:

• A Level 3 qualification in an ICT-related subject
• Hold Maths and English GCSE (grade C or above) or equivalent qualifications
• An interest in IT and technology
• Be willing to contribute effectively to the ICT support provided across the College
• Have excellent communication skills

This is an excellent opportunity to gain valuable industry experience while developing your skills within a supportive college environment.

• In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus' are smoke-free zones.

As part of our pre‑employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.