IT Apprentice (Level 3 Information Communications Technician)

PRIMARY GOAL LTD; Guildford; On-site; GBP 15,000 - 19,000; Full time

Job summary

PRIMARY GOAL LTD is seeking an IT Apprentice (Level 3 Information Communications Technician) to join a close-knit team delivering school-based IT support in Guildford and remote sites. The role combines hands-on helpdesk duties with learning through the Primary Goal training provider.

You will gain a Level 3 ICT Technician apprenticeship, with four days at school and one study day weekly, and you’ll earn salary with the first year at 10,000 and subsequent months at the National Minimum Wage

Qualifications

• Requires a true passion for technology.
• Confident using hardware, software and other technical devices.
• Good communication and interpersonal skills.
• Desirable: experience with children/young people.
• Motivation to learn, enthusiastic and eager to succeed.
• Enjoy helping others and working with people of all ages.
• Committed to completing the full apprenticeship programme.
• Able to work well in a team and independently.

Responsibilities

• Provide first-line helpdesk support for staff and students.
• Assist in resolving issues related to operating systems, networks and applications.
• Create staff accounts across programs and websites.
• Support system upgrades and routine maintenance.
• Coordinate with third-party suppliers for quotes and tasks.
• Support technology asset management and documentation.

Skills

Tech enthusiasm

Hardware/Software

Communication

Children experience

Motivation

Teamwork

Independence

Education

GCSE English & Maths (4+) or Functional Skills 2

Job description

IT Apprentice (Level 3 Information Communications Technician)

Four days a week in school, 1 day a week to study

You don’t need to go to university to kickstart your career!

Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

If so, Learning Partners Academies network team are looking for an energetic and hardworking apprentice to join our small team, providing network support in Kings College Guildford and other schools remotely.

We work closely with Primary Goal who will provide your training remotely. You will gain amazing industry recognised qualifications without the need of going to college: -

• Introductory Technical Concepts
• Personal and professional development
• Learning outcomes for CompTIA A+1001
• Learning outcomes for CompTIA A+1002
• Learning outcomes for CompTIA Cloud Essentials

You will gain valuable experience and a Level 3 Information Communications Technician qualification and be fully supported by our training provider (Primary Goal) throughout your apprenticeship journey. You will receive paid time off to undertake off the job training one day per week.

You will be working with an exciting new close-knit team working directly within the school. You will be assisting the Service Desk Lead and IT Technician as tickets come in, assisting staff and students across our schools. As you’ll be working in the helpdesk team you will be doing predominantly first line support but we feel that network staff should be given the opportunity for different projects so we will work with you on one of these projects to learn a specialty, for example: backup systems.

On completion of your apprenticeship, career opportunities may be available across our 12 schools where you will be able to continue training and attend seminars to maintain your knowledge.

What you will be doing!

• Apprenticeship training delivered by Primary Goal.
• As an apprentice you will be working in a school trust and carrying out the following duties: Helpdesk support resolving problems associated with operating systems, networks, software, user accounts and websites etc.
• Provide first line support for staff who raise helpdesk tickets
• Provide technical support to understand and troubleshoot issues
• Creation of staff accounts throughout a range of programs and websites
• Assist in system upgrades and system maintenance
• Liaise with third party suppliers such as Internet Service Providers and vendors to retrieve quotes
• Support with technology asset management

What we will provide you with!

As a Primary Goal apprentice, you will have access to:

• Comprehensive pre-apprenticeship induction programme (including health and safety and technical specifics)
• Level 3 Information Communications Technician apprenticeship standard
• Specialist vendor and technical certificates
• Access to practice labs to develop technical competency
• Knowledge Base
• Monthly assessor visits and competency checks
• Support desk (technical and pastoral)
• Personal Learning and Thinking Skills and Key Skills development
• Employment Rights and Responsibilities module
• Functional Skills or GCSE English, Maths and ICT if required

What we are looking for!

• Someone who has a true passion for technology
• Someone who feels confident using hardware, software and other technical devices
• Someone with good communication and interpersonal skills
• Someone with experience working with children / young people is desirable!
• Someone with a passion to learn with enthusiasm and motivation to achieve success
• Someone who love helping others and enjoy working with people of all ages
• Someone who is committed to complete the full apprenticeship programme
• Someone with the ability to work well in a team and independently using their own initiative

Working Week:
Monday to Friday 36 hours per week with a 40 minute lunch break. Four days a week in school and one day a week to study.

Salary:
£10,000for the first 12 months. The remaining 10 months of the apprenticeship will be paid at the National Minimum Wage according to your age.

Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Expected Duration:
15 months and 4 Months End Point Assessment
This is a fixed term appointment of 20 months to run concurrently with your apprenticeship program.

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Disability Confident:Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Learning Partners Academy Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to demonstrably share this commitment. The successful candidate will be required to undergo an Enhanced DBS check.