Highway Inspections Technical Support Officer

WMJobs; Leek; On-site; GBP 26,000 - 34,000; Full time

Job summary

Staffordshire County Council is recruiting for a Highway Inspections Technical Support Officer to join the Highway Inspections team, ensuring safe and well-maintained roads by delivering accurate data, timely responses, and robust records.

You will support colleagues, manage information in GIS and databases, prepare documentation, and assist in coordinating work programmes, with a focus on quality and customer service.

Qualifications

• A Level 3 qualification (e.g. NVQ Level 3 in Business Administration) or equivalent relevant experience.
• GCSEs (or equivalent) at grade 5 or above in English and Maths.
• Proven experience using databases with a high level of accuracy and attention to detail.
• Confident in engaging with a wide range of stakeholders, including members of the public and elected officials.
• Proficient in Microsoft 365 applications, GIS mapping tools, and database systems.
• Experience in processing purchase orders and invoices.
• Comfortable working within multi-disciplinary teams and contributing to shared goals.

Responsibilities

• Act as a key member of the Highway Inspections team, supporting colleagues to ensure consistent work practices in line with approved policies and procedures.
• Provide a high-quality, first-line response to enquiries from customers and stakeholders, escalating issues where appropriate.
• Collate and analyse information from various sources to support performance reporting and respond to enquiries.
• Maintain accurate and up-to-date digital records using record management systems and Geographic Information Systems (GIS).
• Update GIS mapping layers to ensure accurate information is available for Staffordshire County Council and stakeholders.
• Provide advice and support to councillors, community groups, residents, and businesses regarding highway inspection and resilience services.
• Assist in the creation, management, and delivery of work programmes, including arranging meetings, taking minutes, maintaining records, and preparing documentation.
• Collect and file financial and project information, including purchase orders, invoices, reports, and communications.
• Undertake financial administration tasks such as processing charges and receipts and producing budgetary information.
• Maintain and update the team’s website, intranet pages, and SharePoint to ensure information is current and accessible.
• Support the processing and management of claims and legal procedures within the team.
• Foster strong working relationships with internal and external partners, contractors, and local communities to facilitate effective communication and coordination.
• Assist in the administration of health, safety, environmental, and quality procedures.
• Contribute to the continuous improvement of team processes, systems, and procedures.

Skills

Stakeholder engagement

Attention to detail

Microsoft 365 applications

GIS mapping

Database systems

Multidisciplinary teamwork

Education

A Level 3 qualification (e.g. NVQ Level 3 in Business Administration)

GCSEs (or equivalent) at grade 5 or above in English and Maths

Tools

Microsoft 365 applications

GIS mapping tools

Database systems

Job description

Staffordshire County Council,

Are you passionate about ensuring the safety and maintenance of our highways?

Join our dedicated Highway Inspection team and play a crucial role in keeping our roads safe for all users!

Our Highway Inspection team is committed to maintaining the highway through thorough inspections and defect identification, in line with the Highways Act 1980. By fulfilling our duty, we ensure the safety of highway users and deliver exceptional service to our stakeholders.

Main Responsibilities

We are seeking a highly organised and proactive individual to join our team as a Highway Inspections Technical Support Officer. In this role, you will play a key part in ensuring the smooth and efficient operation of the Highway Inspections team.

Key Responsibilities

• Act as a key member of the Highway Inspections team, supporting colleagues to ensure consistent work practices in line with approved policies and procedures.
• Provide a high-quality, first-line response to enquiries from customers and stakeholders, escalating issues where appropriate.
• Collate and analyse information from various sources to support performance reporting and respond to enquiries.
• Maintain accurate and up-to-date digital records using record management systems and Geographic Information Systems (GIS).
• Update GIS mapping layers to ensure accurate information is available for Staffordshire County Council and stakeholders.
• Provide advice and support to councillors, community groups, residents, and businesses regarding highway inspection and resilience services.
• Offer guidance to colleagues and stakeholders on specific highway enquiries or defects.
• Assist in the creation, management, and delivery of work programmes, including arranging meetings, taking minutes, maintaining records, and preparing documentation.
• Collect and file financial and project information, including purchase orders, invoices, reports, and communications.
• Undertake financial administration tasks such as processing charges and receipts and producing budgetary information.
• Assist with the collection and analysis of performance management data, process reviews, and audits.
• Maintain and update the team’s website, intranet pages, and SharePoint to ensure information is current and accessible.
• Support the processing and management of claims and legal procedures within the team.
• Foster strong working relationships with internal and external partners, contractors, and local communities to facilitate effective communication and coordination.
• Assist in the administration of health, safety, environmental, and quality procedures.
• Contribute to the continuous improvement of team processes, systems, and procedures.

The Ideal Candidate

We are looking for a proactive and detail-oriented individual who is passionate about delivering high-quality support in a fast-paced environment. You will bring a combination of relevant qualifications, practical experience, and strong interpersonal skills to the role.

The minimum criteria for the purposes of shortlisting are:

• A Level 3 qualification (e.g. NVQ Level 3 in Business Administration) or equivalent relevant experience.
• GCSEs (or equivalent) at grade 5 or above in English and Maths.
• Proven experience using databases with a high level of accuracy and attention to detail.
• Confident in engaging with a wide range of stakeholders, including members of the public and elected officials.
• Proficient in Microsoft 365 applications, GIS mapping tools, and database systems.
• Experience in processing purchase orders and invoices.
• Comfortable working within multi-disciplinary teams and contributing to shared goals.

Desirable

• Excellent customer service skills with a professional and inclusive approach.
• Strong written, verbal, and digital communication abilities.
• Highly organised, with the ability to manage and prioritise multiple tasks effectively.
• A keen eye for detail and a commitment to accuracy.
• Awareness of the challenges facing local government, with a sound understanding of financial and commercial considerations.
• Full Clean UK driving license
• Willingness and ability to travel to meeting venues as required (this role is designated as a casual car user).

Interviews will be held during the week starting 07 September 2026.

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council

Our values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.