Ice Rink Duty Manager

Alexandra Palace and Park; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

Alexandra Palace and Park is seeking a Duty Manager to oversee the Ice Rink and related facilities. The role includes supervising leisure staff, delivering excellent customer service, and resolving escalated queries during duty hours.

The successful candidate will have supervision experience in leisure or retail settings, and a First Aid at Work certificate is preferred. Experience with ice machinery is advantageous; the position is full-time and on-site.

Qualifications

• First Aid at Work certification preferred.
• Experience supervising or managing a team in leisure or retail.
• Excellent customer service skills and ability to resolve escalated queries and complaints.
• Experience operating ice machinery would be an advantage.

Responsibilities

• Supervise the Ice Rink and Boating Lake, directing daily operations.
• Handle people management issues in line with policies and procedures.
• Conduct health and safety checks prior to opening and secure the ice rink at the end of the day.
• Respond to and resolve customer enquiries and complaints.
• Coordinate setup of equipment for client requirements across departments.
• Coordinate crowd control during Ice Rink and Boating Lake activities and large events to maintain safety.
• Supervise the use of Ice Rink and Boating Lake resources and maintenance of equipment.
• Act as designated first aider, responding to 1st aid calls and recording accidents.

Job description

Part of the ice rink management team, the Duty Manager is responsible for overseeing leisure staff and operations mainly across the Ice Rink, with supervision of the Boating Lake and Pitch and Putt whilst on duty. The successful candidate will have experience supervising or managing a team preferably gained in a leisure or retail environment alongside excellent customer service skills and the ability to resolve escalated customer queries and complaints. A valid First Aid at Work certificate and experience operating ice machinery would be an advantage.

Key duties and responsibilities

• Supervise the Ice Rink and Boating Lake delegating and directing duties and tasks to cover daily operations.
• Handle people management issues as and when they arise in line with company policies and procedures.
• Conduct health and safety checks prior to the ice rink opening and undertake the necessary tasks in order to secure the ice rink at the end of the day.
• Respond to and resolve customer and client enquiries, complaints and issues.
• To ensure that all requirements for ice rink clients are in place, liaising with other departments to coordinate and complete the setup of the equipment
• Coordinate crowd control during Ice Rink and Boating Lake activities and large events in order to maintain a safe environment, including ice hockey matches, private hires and during the pantomime season.
• Supervise the use of Ice Rink, Boating Lake resources and maintenance of equipment, including the Zamboni, ice edger and skate stock.
• Act as designated first aider responding to 1st aid calls, administering where appropriate and recording all accidents in line with health and safety procedures.

This is a full-time permanent role working 39 hours per week on a rota pattern.

The salary for this role is £34,359.00

The deadline for applications is 5pm Tuesday 22nd September 2026.

Please note that due to the volume of applications we are unable to provide feedback to those not shortlisted for interview.

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.