Ice Rink Host

Merlin; Warwick; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25% discount in shops/restaurants

Merlin Magic Pass (free tickets)

Employee pricing up to 55% off cinema

Job summary

Merlin is offering Ice Rink Host roles at Warwick Castle for the Christmas 2026 period. You will welcome guests, scan tickets, assist with skate exchanges and help ensure a magical, safe experience on the ice.

Ideal candidates are confident skaters with strong customer service skills, capable of working evenings, weekends and peak holiday periods while delivering memorable moments for guests of all ages.

Qualifications

• Proficient ice skater able to assist guests on the ice.
• Strong customer care and customer focus in front-line roles.
• Great communication skills and flexibility for evenings/weekends.

Responsibilities

• Welcome guests and be the friendly face on arrival.
• Handle ticket scanning and skate exchanges while ensuring safety.
• Maintain rink and equipment to Merlin standards.
• Adapt to high-energy days creating memorable experiences.

Skills

Ice skating

Customer service

Communication

Flexibility

Calm under pressure

Job description

What you'll bring to the team

We have some excellent Ice Rink Hosts opportunities for this coming Christmas 2026 at Warwick Castle, the UK’s most exciting Castle!

We are looking for customer-focused, enthusiastic and competent Ice Rink Hosts to join us at Warwick Castle to help us deliver unforgettable experiences for all our guests of all ages on the ice rink!

If you're a confident skater with a passion for providing customer service, this will be the perfect role for you, to cover the Christmas period.

As an Ice Rink Host, you’ll be welcoming our guests, being that friendly face on hand to ensure they have a smooth and exciting experience from the moment they arrive. You’ll handle everything from ticket scanning to skate exchanges, ensuring safety on the rink and at times, installing confidence.

You’ll be on hand to help maintain the rink and equipment, making sure everything is fit for purpose and up to our high Merlin standards.

In this Ice Rink Host role, no two days are the same. This is a high-energy role, which a lot of laughs and smiles will be created. Every day will be about creating fantastic memories for all our guests!

We are offering 3 - 4 shifts per week across a 7-week duration which will start week commencing 15th November 2026 and go on until 4th January 2027. The attraction is to open on Saturday, 21st November where you would have had a week’s training beforehand.

In peak periods, the rink opens at 10am, and closes at 8pm, with 10 skate sessions, each lasting 45 minutes!

We ask for full flexibility within this Ice Rink Host position as you must be able to work shifts including evenings, weekends, and Christmas holidays i.e. Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day. We will not be open on Christmas Day.

Qualifications & Experience

• You'll be a proficient ice skater / skater who is able to physically assist guests on the ice.
• Have strong customer care and customer focus wwith past experience in customer-facing roles.
• Possess great communication skills.
• You'll be flexible to work evenings and weekends as needed.
• Ability to remain calm and composed under pressure.
• Positive, adaptable attitude toward assigned tasks and responsibilities.

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets
• 25% discount in our shops and restaurants.
• 40% discount on LEGO online!

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

From GBP £12.81/Hr.