Ice Rink Shift Leader - Part Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work program

Staff membership discount

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

My Staff Shop discounts

Fully funded training and development

Job summary

Freedom Leisure in Guildford is seeking an Ice Rink Shift Leader to support daily operations and ensure a safe, welcoming environment for visitors. You will work with the Ice Duty Manager and team to deliver high standards of service and uphold quality and safety.

This role offers 33.25 hours per week on a rota basis, with opportunities to develop within a growing charitable leisure trust that values staff wellbeing, training, and career progression.

Qualifications

• Experience in supervising ice rink operations.
• Commitment to high levels of customer service.
• Ability to work rota-based, weekends and evenings.

Responsibilities

• Support the supervisory team in day-to-day Ice Rink operations.
• Provide the highest standards of customer service and safety at all times.
• Operate the Ice Rink facilities in a professional and business orientated manner.
• Work in cooperation with the Ice Duty Managers, Assistant Ice Manager and ICE Team.
• Monitor, train and supervise Ice Rink colleagues to maintain service standards.
• Team oriented approach, able to work across organisation boundaries and support colleagues.

Skills

Customer service

Supervisory skills

Safety compliance

Teamwork

Training

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Ice Rink Shift Leader to join the team. You will be working in co-operation with the Ice Duty Manager and the team in all aspects of the operations of the Ice Rink. We are looking for someone to support the Duty Managers to ensure the facilities are operating within required standards of quality and customer service. Someone who is customer focused and able to deliver exceptional customer service at all times.

Hours: 33.25 hours a week, Monday to Sunday (rota basis)

• To support the supervisory team in the effective operation of the Ice Rink facilities on a day-to-day basis.
• To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
• To contribute to operating the Ice Rink facilities in a professional and business orientated manner, in accordance with the organisations aims and objectives.
• To work in co-operation with the Ice Duty Managers, Assistant Ice Manager and ICE Team in all aspects of the operations of the Ice Rink.
• To monitor, train and supervise Ice Rink colleagues to ensure that standards of customer service are maintained.
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of colleagues.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing date: 25th September 2026

Salary: up to £22,034 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.