Hyperscale Global Customer Success Leader for Enterprise Accounts

Digital Realty; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Digital Realty in Greater London is seeking a Customer Success Manager to oversee post-sales health of global strategic accounts. Responsibilities include managing customer satisfaction, driving engagement through service delivery, and fostering long-term relationships with enterprise clients across IT and telecommunications. The ideal candidate has over 7 years of experience in customer-facing roles and a background in service management frameworks. Strong collaboration and communication skills are essential for success in this role.

Qualifications

• Minimum 7+ years in customer‑facing roles within service‑focused industries such as data centers, utilities, IT, or telecommunications.
• Proven expertise supporting complex, multi‑regional, or global enterprise customers.
• Demonstrated ability to influence without authority across diverse stakeholder groups.

Responsibilities

• Owns post-sales health of assigned global strategic accounts.
• Ensures strong customer engagement and satisfaction.
• Oversees end-to-end service delivery including SLA compliance.

Skills

Customer engagement

Stakeholder management

Risk management

Service delivery

Service management frameworks

Education

Bachelor's degree in business, IT, Engineering, or related discipline

Tools

ITIL certification

Job description

Digital Realty in Greater London is seeking a Customer Success Manager to oversee post-sales health of global strategic accounts. Responsibilities include managing customer satisfaction, driving engagement through service delivery, and fostering long-term relationships with enterprise clients across IT and telecommunications. The ideal candidate has over 7 years of experience in customer-facing roles and a background in service management frameworks. Strong collaboration and communication skills are essential for success in this role.