Digital Customer Success Lead — Scalable SaaS Growth

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; United Kingdom; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

£90,000 base salary + 25% bonus

25 days annual leave plus bank holidays

Training and development budget

Flexible working hours

Company events and team socials

Job summary

A leading SaaS Recruitment Company in the UK is looking for a passionate individual to lead the Digital Customer Success function. This full-time role requires someone with a proven track record in building scalable digital programs and driving strategy in fast-paced environments. You'll be responsible for fostering customer engagement and retention through innovative digital solutions, offering a competitive salary of £90,000 plus bonus and a range of benefits.

Qualifications

• Proven success in building or transforming a Digital Customer Success model.
• Ability to turn usage data into actionable engagement plans.
• Confidence in driving strategy while being hands-on.

Responsibilities

• Lead and scale the Digital / Tech-Touch Customer Success function.
• Design strategy for adoption and retention through automation.
• Collaborate with Product, Marketing, and Data teams for customer journeys.

Skills

Data-driven engagement plans

Building scalable digital programs

Strategic partnership with teams

Analytical and outcome driven

Experience in fast-paced SaaS environments

Tools

Salesforce

Gong

HubSpot

Pendo

Userpilot

Job description

A leading SaaS Recruitment Company in the UK is looking for a passionate individual to lead the Digital Customer Success function. This full-time role requires someone with a proven track record in building scalable digital programs and driving strategy in fast-paced environments. You'll be responsible for fostering customer engagement and retention through innovative digital solutions, offering a competitive salary of £90,000 plus bonus and a range of benefits.