Hybrid UK Logistics & Customer Care Coordinator

Flex Ltd; Warrington; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holidays (incl. bank holidays)

Holiday purchase scheme

Pension and life assurance scheme

Education and training scheme £250/yr

Hybrid working

Volunteer opportunities

Employee Assistance Program

Job summary

Flex Ltd in Warrington is seeking a Logistics Coordinator to deliver excellent service to customers, field engineers and internal teams across the UK and Europe. You will monitor logistics operations, manage escalations and help optimize processes.

The role requires strong English, experience in logistics or customer service, ability to multi-task in a fast-paced environment, and a proactive, detail‑oriented approach. Hybrid working and training opportunities are offered.

Qualifications

• Excellent verbal and written English communication.
• Experience in customer service, logistics, supply chain, or coordination.
• Experience in fast-paced, multi-channel contact environment is a plus.
• Strong interpersonal skills and relationship-building.
• Ability to learn new systems and adapt quickly.
• Experience managing multiple priorities under pressure.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.

Responsibilities

• Act as primary contact for customers and field engineers regarding parts, logistics and returns.
• Provide customer support via phone, email, and chat.
• Monitor carrier performance and manage pending shipments and issues.
• Resolve queries and manage escalations with involvement from management as needed.
• Collaborate with internal departments to resolve issues and improve workflows.
• Identify process inefficiencies and support continuous improvement initiatives.

Skills

Customer service

Logistics

Coordination

Communication

Problem solving

Attention to detail

Job description

Flex Ltd in Warrington is seeking a Logistics Coordinator to deliver excellent service to customers, field engineers and internal teams across the UK and Europe. You will monitor logistics operations, manage escalations and help optimize processes.

The role requires strong English, experience in logistics or customer service, ability to multi-task in a fast-paced environment, and a proactive, detail‑oriented approach. Hybrid working and training opportunities are offered.