Dynamic Logistics & Customer Service Coordinator (UK)

Grovet; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

Grovet Ltd in the United Kingdom is hiring a Customer Service & Logistics Coordinator to support our expanding UK operations. You will process orders, answer enquiries, manage stock, and assist with warehouse duties to ensure timely deliveries.

Based at our Wymeswold facility, you will work with the Operations Manager and team to keep operations accurate, compliant, and efficient across customer service, inventory, and distribution.

Qualifications

• Experience in customer service, warehousing, logistics, order processing, or a similar operational role.
• Strong written and verbal communication skills and a professional approach to customer service.
• Excellent attention to detail and the ability to follow procedures consistently.
• A practical, flexible, and hands-on attitude.
• The ability to prioritise tasks, work independently, and respond to changing workloads.
• Confidence using Microsoft Word, Excel, Outlook, and Teams, with the ability to learn new systems.
• A commitment to quality, health and safety, accurate record-keeping, and Good Distribution Practice (GDP).
• Experience in pharmaceutical, veterinary, healthcare, or another regulated distribution environment would be an advantage. Knowledge of GDP, stock control, FIFO/FEFO stock rotation, courier bookings, or temperature-controlled distribution is also desirable.

Responsibilities

• Support our customers: Handle enquiries by telephone, email, and online channels, process orders accurately, keep customers informed, and help resolve customer concerns professionally.
• Coordinate logistics and despatch: Pick, check, pack, and label orders, arrange courier collections, and help ensure shipments are prepared accurately and on time.
• Manage incoming goods and stock: Receive deliveries, check products, record stock movements, replenish picking locations, and maintain accurate inventory records.
• Support stock control and purchasing: Monitor stock levels, investigate discrepancies, track expiry dates, and assist with purchasing administration.
• Maintain quality and compliance: Follow company procedures and GDP guidelines for product handling, storage, documentation, and distribution. Complete routine temperature checks and promptly elevate discrepancies or quality concerns.
• Support administration and continuous improvement: Maintain operational records, process relevant paperwork, assist with audits, and help improve systems and processes.
• You’ll work across customer service, warehouse, logistics, and administration, supporting colleagues wherever needed to keep operations running efficiently.

Skills

Customer service

Warehousing

Logistics

Order processing

Attention to detail

Communication skills

Problem solving

MS Office

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Grovet Ltd in the United Kingdom is hiring a Customer Service & Logistics Coordinator to support our expanding UK operations. You will process orders, answer enquiries, manage stock, and assist with warehouse duties to ensure timely deliveries.

Based at our Wymeswold facility, you will work with the Operations Manager and team to keep operations accurate, compliant, and efficient across customer service, inventory, and distribution.