Logistics Coordinator

Flex Ltd; Warrington; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holidays (incl. bank holidays)

Holiday purchase scheme

Pension and life assurance scheme

Education and training scheme £250/yr

Hybrid working

Volunteer opportunities

Employee Assistance Program

Job summary

Flex Ltd in Warrington is seeking a Logistics Coordinator to deliver excellent service to customers, field engineers and internal teams across the UK and Europe. You will monitor logistics operations, manage escalations and help optimize processes.

The role requires strong English, experience in logistics or customer service, ability to multi-task in a fast-paced environment, and a proactive, detail‑oriented approach. Hybrid working and training opportunities are offered.

Qualifications

• Excellent verbal and written English communication.
• Experience in customer service, logistics, supply chain, or coordination.
• Experience in fast-paced, multi-channel contact environment is a plus.
• Strong interpersonal skills and relationship-building.
• Ability to learn new systems and adapt quickly.
• Experience managing multiple priorities under pressure.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.

Responsibilities

• Act as primary contact for customers and field engineers regarding parts, logistics and returns.
• Provide customer support via phone, email, and chat.
• Monitor carrier performance and manage pending shipments and issues.
• Resolve queries and manage escalations with involvement from management as needed.
• Collaborate with internal departments to resolve issues and improve workflows.
• Identify process inefficiencies and support continuous improvement initiatives.

Skills

Customer service

Logistics

Coordination

Communication

Problem solving

Attention to detail

Job description

## Logistics CoordinatorApply: United Kingdom, Warrington: Full time: Posted Today: WD233555Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.## Job SummaryReporting to the Customer Service Team Leader we are looking to add a **Logistics Coordinator** to our team. In this role, you will be responsible for delivering exceptional service to customers, field engineers, and internal stakeholders. You will play a key role in monitoring logistics operations, managing escalations and pending cases, answering day-to-day logistics queries, and ensuring a seamless customer experience across the UK and Europe.**What a Typical Day Looks Like*** Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns* Provide excellent customer support through phone, email, and chat channels* Monitor carrier performance and proactively manage pending shipments and logistics issues* Resolve customer queries efficiently and manage escalations, involving management when necessary* Monitor customer feedback and identify opportunities to improve service quality and customer satisfaction* Participate in regular team meetings and one-to-one discussions to share feedback and contribute to team success* Collaborate with internal departments to resolve operational issues and improve workflows.* Identify process inefficiencies and support continuous improvement initiatives* Assist with the implementation of new tools, systems, and processes* Ensure quality, consistency, and a customer-focused approach in all interactions**The Experience We're Looking to Add to Our Team*** Excellent verbal and written communication skills in English is a must* Previous experience in a customer service, logistics, supply chain, or coordination role* Experience working in a fast-paced, multi-channel contact center or customer support environment is an advantage* Strong interpersonal skills with the ability to build positive relationships with customers and colleagues* Ability to quickly learn and adapt to new systems, tools, and processes* Experience managing multiple priorities and working effectively under pressure* Strong analytical and problem-solving abilities* High attention to detail and accuracy**What You'll Receive for the Great Work You Provide*** Continuous training tailored to your role and skill set* Minimum 33 days holidays inclusive of bank holidays per annum* Holiday purchase scheme* Pension and life assurance scheme* Funding, Education, Study and Training scheme – employees can apply for £250/year which aids their development such as gym membership, language classes* Hybrid working* Great team and work environment, a truly international workplace* Supportive and flexible culture* Challenging assignments* Charity of the year and volunteering opportunities in the local community* Employee Assistance Program **Place of work**: Warrington *Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)**Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.*AO16annaokros## ## Job CategoryOperationsRequired Skills:Optional Skills: