Hybrid UK Claims Operations Manager — Lead & Transform

Markel; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a UK Claims Operations Manager to join their team in Manchester. The successful candidate will be responsible for strategic development and management of the claims support team, ensuring a high-quality service to clients and brokers. The position offers hybrid working, a competitive salary, and a generous benefits package. Experience in insurance operations and proven leadership skills are essential.

Benefits

25 days paid holiday

Generous annual bonus

Strong benefits package

Private medical and dental cover

Fantastic company pension scheme

Qualifications

• Experience in insurance operations, preferably commercial insurance.
• Proven experience in leading and overseeing operational change.
• Ability to manage technical specialists.
• Excellent communication and IT skills.

Responsibilities

• Day-to-day management of the claims team staff.
• Oversee claims administration support team.
• Drive effective oversight and quality service.
• Manage MI production and reporting.
• Ensure adherence to regulatory requirements.

Skills

Leadership capability

People management skills

Communication skills

Attention to detail

Data analysis

Tools

MS Office

Job description

A leading insurance provider is seeking a UK Claims Operations Manager to join their team in Manchester. The successful candidate will be responsible for strategic development and management of the claims support team, ensuring a high-quality service to clients and brokers. The position offers hybrid working, a competitive salary, and a generous benefits package. Experience in insurance operations and proven leadership skills are essential.