Hybrid Triage & Early Intervention Officer

Victim Support; England; Hybrid; GBP 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Flexible working

Annual leave 28 days + Bank Holidays (

Birthday leave

Pension 5% employer contribution

Enhanced sick pay

Exclusive discounts

Wellbeing support

EDI networks

Cycle to work scheme

Career development

Zusammenfassung

Victim Support in England is seeking a dedicated Triage & Early Intervention Officer to be the first point of contact for clients via phone, text or email. You will conduct impact and risk assessments and deliver immediate and short-term interventions tailored to individual needs.

You will manage a caseload, develop support plans, liaise with other agencies, maintain confidential records and work closely with partners to meet safeguarding requirements.

Qualifikationen

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently.
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Aufgaben

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights.
• Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

Kenntnisse

Communication skills

Time management

IT skills

Teamwork

Partnerships

Impact & risk assessment

Safeguarding knowledge

Jobbeschreibung

Victim Support in England is seeking a dedicated Triage & Early Intervention Officer to be the first point of contact for clients via phone, text or email. You will conduct impact and risk assessments and deliver immediate and short-term interventions tailored to individual needs.

You will manage a caseload, develop support plans, liaise with other agencies, maintain confidential records and work closely with partners to meet safeguarding requirements.