Remote Triage & Early Interventions Officer

Victim Support; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Options

Pension Plan

Birthday Leave

Annual Leave (28-33 days)

Job summary

Victim Support is recruiting a Triage & Early Interventions Officer for a home-based role serving Oxfordshire, Berkshire and Buckinghamshire with occasional travel across the Thames Valley. You will work 37.5 hours per week, Monday to Friday, 9am–5pm, on a fixed-term contract until 31 March 2027.

You will speak with people who have experienced trauma, using your communication skills and resilience to deliver compassionate support and quick responses.

Qualifications

• Experience in a similar role is helpful but not essential.
• Excellent telephone communication and active listening skills.
• Ability to work under pressure with sensitivity to victims of crime.

Responsibilities

• Talk to people on the telephone from diverse backgrounds and provide supportive, trauma-informed assistance.
• Work within a small team within a larger charity to develop skills and personal progression.
• Receive robust training and ongoing support to ensure quick, compassionate responses to meet clients' needs.

Skills

Communication skills

Resilience

Customer service

Job description

Victim Support is recruiting a Triage & Early Interventions Officer for a home-based role serving Oxfordshire, Berkshire and Buckinghamshire with occasional travel across the Thames Valley. You will work 37.5 hours per week, Monday to Friday, 9am–5pm, on a fixed-term contract until 31 March 2027.

You will speak with people who have experienced trauma, using your communication skills and resilience to deliver compassionate support and quick responses.