Hybrid Travel Customer Service Executive (Temporary)

Howett Thorpe; Farnborough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Fantastic team culture

Full training provided

Modern Farnborough offices

Immediate start available

Job summary

Howett Thorpe is seeking a Customer Service Executive in Farnborough for a temporary contract with hybrid working. You will handle customer enquiries, assist with bookings, and deliver outstanding service across multiple channels.

The role emphasizes problem-solving, accurate record-keeping, and maintaining a positive customer experience in a fast-paced travel environment. Immediate start is available as the project runs until December.

Qualifications

• Previous customer service experience.
• Excellent communication and relationship-building skills.
• A positive, proactive, and professional approach.
• Strong attention to detail and organisational skills.
• Confidence using multiple systems and managing a busy workload.
• A team player who enjoys helping people and solving problems.

Responsibilities

• Handle a variety of enquiries across multiple channels.
• Provide prompt, professional, and friendly support.
• Help customers with booking and travel-related queries.
• Resolve issues efficiently and maintain accurate records.
• Ensure every interaction leaves a positive and lasting impression.

Skills

Customer service experience

Communication skills

Proactive approach

Attention to detail

Organisational skills

Systems proficiency

Team player

Job description

Howett Thorpe is seeking a Customer Service Executive in Farnborough for a temporary contract with hybrid working. You will handle customer enquiries, assist with bookings, and deliver outstanding service across multiple channels.

The role emphasizes problem-solving, accurate record-keeping, and maintaining a positive customer experience in a fast-paced travel environment. Immediate start is available as the project runs until December.