Temp Customer Service Pro — Hybrid, Seasonal

Foundever; Kingston upon Thames; Ibrido; GBP 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary advance scheme

Rewards platform

Hybrid working

Award-winning culture

Descrizione del lavoro

Foundever® is hiring a Temporary Customer Service Representative in Kingston upon Thames for a 37.5-hour week on a hybrid basis. You will handle customer inquiries across channels, resolve issues, and contribute to high customer satisfaction during a fixed-term period through 31 December 2026.

The role offers a salary of £14.00 per hour with a hybrid setup after training, including work-from-home on Mondays and Fridays, and a salary-advance and rewards platform benefits package.

Competenze

• Experience: Proven experience in a customer service role, preferably within a contact centre environment
• Complaints handling: experience managing difficult conversations effectively
• Communication: exceptional verbal and written communication across multiple channels
• Problem solving: able to solve problems and escalate issues when necessary
• Technical aptitude: basic skills to navigate digital platforms and manage multiple systems
• Customer-centric approach: empathy, patience and commitment to high-quality service
• Proactive work ethic: ability to manage workloads and anticipate customer needs
• Teamwork: collaborate effectively and take feedback to improve service

Mansioni

• Provide accurate and timely responses to customer interactions via all contact channels
• Identify and escalate customer complaints in line with company policy
• Identify trends in customer interactions and escalate to Customer Service Managers where appropriate
• Maintain high standards of accuracy to reduce errors and maximise efficiencies
• Aim for a 90%+ performance appraisal score across relevant areas
• Work with wider teams to meet KPIs
• Perform routine administrative duties including outbound calls
• Contribute to continuous improvement within Customer Services and the wider business
• Demonstrate excellent product and process knowledge, treating customers fairly across channels
• Perform other duties as assigned

Conoscenze

Customer service

Complaints handling

Communication skills

Problem solving

Technical aptitude

Customer-centric

Proactive work ethic

Teamwork

Descrizione del lavoro

Foundever® is hiring a Temporary Customer Service Representative in Kingston upon Thames for a 37.5-hour week on a hybrid basis. You will handle customer inquiries across channels, resolve issues, and contribute to high customer satisfaction during a fixed-term period through 31 December 2026.

The role offers a salary of £14.00 per hour with a hybrid setup after training, including work-from-home on Mondays and Fridays, and a salary-advance and rewards platform benefits package.