Customer Service Advisor

Confidential; Cardiff; Hybrid; GBP 17,000 - 23,000; Full time

Job summary

Lloyds Banking Group is hiring a Transport/Customer Service Advisor in Cardiff. The role focuses on delivering excellent service to transport customers across multiple channels, including phone support and online interactions.

The position requires a friendly manner, strong listening skills, and a proactive approach to learning. The role is full-time with a hybrid pattern: 2 days in the Cardiff office per week and rotations including weekends; first 3 months office-based.

Qualifications

• Solid communication and listening skills including a friendly telephone manner.
• Experience in a phone-based role.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Responsibilities

• Delivering outstanding customer experiences through various communication channels.
• Supporting our customers through phone-based interactions
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Skills

Customer service

Phone communication

Microsoft Office

Empathy

Problem solving

Tools

CRM systems

Job description

JOB TITLE: Customer Service Advisor

PAY: 14.40p/hr

LOCATION: Cardiff City Centre - John Street

HOURS: Full Time, 35 hours per week

WORKING PATTERN:

Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Cardiff. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based.

START DATE: 16th November

CONTRACT: 12 months

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We're currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:

• Delivering outstanding customer experiences through various communication channels.
• Supporting our customers through phone-based interactions
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

• Solid communication and listening skills including a friendly telephone manner.
• Experience in a phone-based role
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.

About working for us

Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.