Hybrid Training Events Coordinator

Bond Solon; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Holiday purchase

Hybrid working

Life assurance

Private healthcare

Health cash plan

Gym membership

Cycle to work

Discount vouchers

Wellbeing resources

Job summary

Bond Solon, part of Wilmington plc, invites applications for a Customer Service Coordinator. Based in London with hybrid working (one day per week in EC4R), this full-time 8-month fixed-term role supports clients, trainers and colleagues across high-volume training courses, both virtual and in-person.

You will be responsible for day-to-day course administration, coordinating sessions, managing venues or platforms, and ensuring high-quality service delivery.

Qualifications

• Advanced English skills, both written and spoken.
• Great communication and customer service skills.
• Strong attention to detail and accuracy.
• Collaborative, team-oriented approach.
• Strong organisational and prioritisation skills.
• Proficiency with Word, Excel and PowerPoint.

Responsibilities

• Supporting the day-to-day administration of our training courses and events.
• Building strong working relationships with clients, trainers and internal teams.
• Coordinating a large volume of training sessions and ensuring logistics are managed.
• Speaking with clients to confirm details of in-house training sessions.
• Ensuring trainers have all materials and venue/platform details.
• Working with venue teams to finalise delegate numbers and setups.
• Troubleshooting virtual platform issues if they arise.
• Liaising with accrediting bodies to meet standards.
• Ordering course materials and ensuring timely arrival.
• Handling client and colleague queries professionally.
• Managing feedback forms and links to drive continuous improvement.
• Providing cover for team members when needed.

Skills

Advanced English

Communication skills

Customer service

Attention to detail

Teamwork

Organisational skills

Education

Admin/Coord background

Tools

Word

Excel

PowerPoint

Job description

Bond Solon, part of Wilmington plc, invites applications for a Customer Service Coordinator. Based in London with hybrid working (one day per week in EC4R), this full-time 8-month fixed-term role supports clients, trainers and colleagues across high-volume training courses, both virtual and in-person.

You will be responsible for day-to-day course administration, coordinating sessions, managing venues or platforms, and ensuring high-quality service delivery.