Hybrid Training Operations Coordinator

Membership Bespoke

Greater London

Hybrid

GBP 26,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Hybrid and flexible working

Life Assurance

Employee Assistance Programme

Travel expenses for onsite days

Access to professional courses and ifP

Annual leave increasing with service

Job summary

Membership Bespoke in London is seeking a Training Administrator to join its small, busy Training team. You’ll be at the heart of the training operation, coordinating courses, processing bookings and ensuring a smooth journey from enquiry to completion.

This hybrid role blends strong customer service with a curiosity for technology and smarter ways of working, including CRM systems and digital tools. If you’re organised and proactive, this could be an excellent next step with development

Qualifications

Experience in training administration, learning, events, bookings or customer service is helpful.
Comfort with CRM databases, LMS, Excel and digital tools.
Customer-service mindset, energy, organisation and ability to learn quickly.

Responsibilities

Be a first point of contact for delegates, clients and trainers with a helpful, professional service.
Manage training enquiries, bookings, transfers, cancellations and refunds.
Coordinate online and face-to-face courses and maintain accurate records in CRM/LMS.
Prepare joining instructions, course materials, registers and certificates.
Liaise with trainers, venues, suppliers and colleagues; assist with reporting and feedback.
Test new systems and digital tools to improve processes and the customer experience.