Customer Service Coordinator

Bond Solon; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Holiday purchase

Hybrid working

Life assurance

Private healthcare

Health cash plan

Gym membership

Cycle to work

Discount vouchers

Wellbeing resources

Job summary

Bond Solon, part of Wilmington plc, invites applications for a Customer Service Coordinator. Based in London with hybrid working (one day per week in EC4R), this full-time 8-month fixed-term role supports clients, trainers and colleagues across high-volume training courses, both virtual and in-person.

You will be responsible for day-to-day course administration, coordinating sessions, managing venues or platforms, and ensuring high-quality service delivery.

Qualifications

• Advanced English skills, both written and spoken.
• Great communication and customer service skills.
• Strong attention to detail and accuracy.
• Collaborative, team-oriented approach.
• Strong organisational and prioritisation skills.
• Proficiency with Word, Excel and PowerPoint.

Responsibilities

• Supporting the day-to-day administration of our training courses and events.
• Building strong working relationships with clients, trainers and internal teams.
• Coordinating a large volume of training sessions and ensuring logistics are managed.
• Speaking with clients to confirm details of in-house training sessions.
• Ensuring trainers have all materials and venue/platform details.
• Working with venue teams to finalise delegate numbers and setups.
• Troubleshooting virtual platform issues if they arise.
• Liaising with accrediting bodies to meet standards.
• Ordering course materials and ensuring timely arrival.
• Handling client and colleague queries professionally.
• Managing feedback forms and links to drive continuous improvement.
• Providing cover for team members when needed.

Skills

Advanced English

Communication skills

Customer service

Attention to detail

Teamwork

Organisational skills

Education

Admin/Coord background

Tools

Word

Excel

PowerPoint

Job description

Customer Service Coordinator

Location: Hybrid/London office one day per week, EC4R
Salary: £28,500 per annum, depending on experience
Contract Type: Full Time, Fixed Term Contract for 8 months
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You

At Bond Solon (part of Wilmington plc) we re proud to help professionals navigate the legal world through our award winning training solutions! And behind every successful course is someone who keeps the details on track and the clients supported. That could be you.

As our Customer Service Coordinator, you ll support clients, trainers and colleagues across a high volume of training courses and programmes, ensuring everything runs smoothly from start to finish. This includes both virtual and in-person training sessions.

If you re the kind of person who loves helping people, thrives in a busy coordination environment, and enjoys bringing order to a high volume of activity, we d love to hear from you!

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided.

As our Customer Service Coordinator, you'll play a vital role in maintaining the smooth operation of Bond Solon s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.

You’ll be responsible for:

• Supporting the day-to-day administration of our training courses and events.
• Building strong working relationships with clients (L&D administrators within client organisations), trainers, and internal teams.
• Coordinating a large volume of training sessions, ensuring all logistics are accurately managed.
• Speaking with clients to confirm the details of their in-house training sessions.
• Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
• Working closely with venue teams to finalise delegate numbers, room setups, and any specific requirements.
• Troubleshooting virtual platform issues if they arise.
• Liaising with accreditation bodies to ensure our qualifications meet required standards.
• Ordering course materials and checking they arrive on time.
• Handling queries from clients and colleagues with professionalism and confidence.
• Managing feedback forms and links to help us keep improving what we do.
• Providing cover for team members when needed.

What s the Best Thing About This Role

You ll be right at the centre of everything we deliver.

This is a great opportunity to get hands-on experience in a fast-moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.

What s the Most Challenging Thing About This Role

There is a high volume of work, with responsibility for coordinating a large number of courses simultaneously.

You ll need to stay organised, prioritise effectively, and remain calm under pressure while managing changing schedules and last-minute updates.

To be successful in this role, you must have:

• A background in administration, with experience in coordination roles, training or events essential to enable you to hit the ground running.
• Solid computer skills, especially in Word, Excel, and PowerPoint.
• Great communication and customer service skills you are confident speaking with clients and colleagues and enjoy helping people.
• Strong attention to detail you spot the small things and aim to get it right first time.
• A collaborative, team-oriented approach.
• Strong organisational and prioritisation skills, particularly when managing multiple tasks and deadlines.
• Advanced English skills, both written and spoken.

We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose.

We re proud to be part of Wilmington PLC s training and education division, so if you re looking for variety, innovation and purpose, you ll find them all and more here.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning

Join us and make a real difference.