Hybrid Tenancy Support Lead — People & Impact

Yorkshire Housing Limited; England; Híbrido; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£2,000 car allowance

26–31 days annual leave

Bank holidays

Pension matched up to 9%

Wellbeing support

Flexible/remote work options

Descripción de la vacante

Yorkshire Housing is seeking a Tenancy Support Team Manager to lead tenancy coaching and aids & adaptations services, ensuring proactive, compassionate support for customers to sustain tenancies.

You'll provide day-to-day leadership, steer performance, quality and complex casework, and build strong partnerships with local authorities, therapists and contractors, while promoting customer-centric, trauma-informed practice across the team.

Formación

• Proven experience leading teams and managing performance.
• Experience supporting customers with complex needs and safeguarding concerns.
• Knowledge of tenancy sustainment, coaching, support planning and housing legislation.
• Customer-obsessed, trauma-informed approach to service delivery.
• Strong partnership working across authorities, therapists and contractors.

Responsabilidades

• Lead, coach and develop colleagues to deliver high-quality, trauma-informed services.
• Oversee complex, high-risk or sensitive customer cases including safeguarding.
• Monitor performance and use data to improve outcomes.
• Build relationships with local authorities, occupational therapists and partners.
• Manage day-to-day delivery of aids & adaptations services.
• Plan resources and manage demand during change while maintaining outcomes.
• Travel across Yorkshire with option to work from home or spaces.

Conocimientos

Leadership

Coaching

People management

Customer-focused

Trauma-informed approach

Safeguarding

Housing legislation knowledge

Partnerships

Data-driven decisions

Aids & adaptations understanding

Educación

Level 4 Certificate in Housing (or equivalent)

Descripción del empleo

Yorkshire Housing is seeking a Tenancy Support Team Manager to lead tenancy coaching and aids & adaptations services, ensuring proactive, compassionate support for customers to sustain tenancies.

You'll provide day-to-day leadership, steer performance, quality and complex casework, and build strong partnerships with local authorities, therapists and contractors, while promoting customer-centric, trauma-informed practice across the team.