Hybrid Customer Service Team Leader — Lead a High-Impact Team

Office Angels; Leeds; Híbrido; GBP 29.000 - 31.000; Jornada completa

Descripción de la vacante

Office Angels in Leeds Dock is seeking a dynamic Customer Service Team Leader to manage a phone-based customer service team. This permanent, hybrid role offers a salary of £29,000–£31,000 and a Monday–Friday schedule with a two-week shift rotation (8am–4pm, 12pm–8pm).

You will lead and inspire a team of Customer Service Executives, driving continuous improvement, monitoring performance, and collaborating with colleagues to ensure exceptional customer experiences.

Formación

• Strong leadership and motivational skills.
• Excellent communication abilities.
• Outstanding organisational and prioritisation talents.

Responsabilidades

• Lead, coach and develop a team of Customer Service Executives to deliver exceptional customer experiences and meet performance targets.
• Drive operational efficiency, service quality and team productivity through continuous improvement initiatives and data-driven decisions.
• Monitor and analyse customer interactions, performance metrics and trends to identify opportunities for service enhancement.
• Act as the escalation point for complex customer enquiries and complaints, ensuring timely and effective resolution.
• Collaborate with Customer Experience colleagues and Team Leaders to embed best practices and maintain service consistency.

Descripción del empleo

Office Angels in Leeds Dock is seeking a dynamic Customer Service Team Leader to manage a phone-based customer service team. This permanent, hybrid role offers a salary of £29,000–£31,000 and a Monday–Friday schedule with a two-week shift rotation (8am–4pm, 12pm–8pm).

You will lead and inspire a team of Customer Service Executives, driving continuous improvement, monitoring performance, and collaborating with colleagues to ensure exceptional customer experiences.