Hybrid eCommerce Customer Service & Admin Assistant (Temp)

Chelsea Peers; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

London Living Wage

Hybrid work model

Job summary

Chelsea Peers is seeking a confident and motivated eCommerce & Customer Service Assistant to join the team on a temporary basis. You will guide customers through their shopping journey, resolve order issues, and support day-to-day admin across marketplaces and digital channels.

The role is fast-paced, requires strong organisational skills, and offers hybrid working after an initial on-site training period in London. A London Living Wage aligns with the compensation expectations for this position.

Qualifications

• 1-2 years' experience in a customer service, retail, or eCommerce environment.
• Experience using customer service and eCommerce platforms such as Gorgias, Zendesk, Shopify, or similar systems is desirable.
• Strong organisational skills with the ability to manage multiple tasks and maintain accuracy across systems.
• Excellent verbal and written communication skills.
• Flexible and adaptable with weekend availability during peak trading periods.

Responsibilities

• Manage customer enquiries via email and live chat, delivering a consistently high standard of customer service.
• Process customer orders, returns, and refunds accurately and efficiently, ensuring a smooth customer journey.
• Respond to marketplace customer queries, product Q&As, and customer reviews in line with brand guidelines.
• Support marketplace administration, including maintaining accurate product information and online listings.
• Assist with eCommerce administration across digital channels, including website content updates and product information management.

Skills

Customer service

Organisational skills

Verbal communication

Written communication

Multitasking

Team collaboration

Flexible schedule

Problem solving

Empathy

Tools

Gorgias

Zendesk

Shopify

Job description

Chelsea Peers is seeking a confident and motivated eCommerce & Customer Service Assistant to join the team on a temporary basis. You will guide customers through their shopping journey, resolve order issues, and support day-to-day admin across marketplaces and digital channels.

The role is fast-paced, requires strong organisational skills, and offers hybrid working after an initial on-site training period in London. A London Living Wage aligns with the compensation expectations for this position.