Customer Engagement Specialist - Hybrid & Fast-Paced Ops

Air Products PLC; Worcester; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Air Products PLC is seeking a Customer Engagement Advisor to support the CryoEase customer-facing operations, ensuring high-quality service and timely communications for deliveries and driver-related queries.

The role requires a customer-focused mindset, clear communication, and the ability to work in a fast-paced environment. Hybrid working and shift patterns provide flexibility with core hours from 8:00am to 5:00pm.

Qualifications

• High school standard including Maths, English and Science at Grade C or above.
• Strong customer service mindset and professional communication.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Respond to high-volume customer and driver enquiries professionally.
• Identify practical solutions balancing customer expectations with business needs.
• Maintain accurate customer records and manage CryoEase mailbox.
• Support successful deliveries and stakeholder relationships.
• Escalate retention or commercial issues when needed.

Skills

Customer service

Communication

Problem solving

Team player

MS Office

Education

GCSE Maths/English/Science

Tools

Outlook

Excel

Job description

Air Products PLC is seeking a Customer Engagement Advisor to support the CryoEase customer-facing operations, ensuring high-quality service and timely communications for deliveries and driver-related queries.

The role requires a customer-focused mindset, clear communication, and the ability to work in a fast-paced environment. Hybrid working and shift patterns provide flexibility with core hours from 8:00am to 5:00pm.